Sales Support Representative

Job Title: Sales Support Representative

Location: Exton, PA (Onsite)

Department: Sales

Schedule: Full-Time | Monday–Friday | 8:30 AM – 5:00 PM (occasional travel and extended hours as needed)

Reports To: Sales Support Manager

Who We Are

The Food Source International (TFSI) is a taste and ingredient company with a pulse on what’s next in the world of food. Founded in 1997, we prioritize high-quality tastes and ingredients that provide unique solutions to the technical challenges food processors face.

We are on a mission to vertically drive the future of taste and deliver critical outcomes for our customers through collaboration, artistry, passion, agility, and accountability.
Our passion for improving taste and health in food is at our core. We continue to grow by hiring creative and forward-thinking team members who put the customers’ needs first.

Position Summary

The Sales Representative is responsible for driving revenue growth through new business development, account expansion, and strategic customer relationship management within the industrial ingredients and seasonings space.

This role partners cross-functionally with Research & Development, Logistics, Accounting, and Operations to deliver tailored ingredient solutions that meet customer technical and commercial needs.

This position is ideal for a results-driven, relationship-focused professional who thrives in a fast-paced, solution-oriented B2B sales environment.

What You Will Do

• Identify, prospect, and secure new business opportunities within target markets
• Manage and grow existing customer accounts through strategic upselling and cross-selling initiatives
• Develop and deliver customer presentations, proposals, and pricing strategies
• Collaborate with R&D to support product development, sample requests, and commercialization efforts
• Negotiate pricing, contracts, and supply agreements in alignment with company objectives
• Maintain accurate pipeline forecasting and CRM documentation
• Monitor order progression and customer satisfaction in partnership with Sales Support and Operations
• Analyze market trends, customer buying patterns, and competitive positioning
• Travel to customer sites, trade shows, and industry events as required

Key Performance Indicators (KPIs)

• Revenue growth (new and existing accounts)
• Gross margin performance
• New account acquisition rate
• Customer retention and expansion metrics
• Sales pipeline velocity and forecast accuracy

What You Will Bring

• Strong consultative selling skills in a B2B environment
• Ability to translate technical ingredient functionality into commercial value
• Excellent negotiation, communication, and presentation skills
• Strategic thinking with the ability to manage multiple accounts simultaneously
• Proficiency with Microsoft Office and CRM/ERP systems
• Self-motivated with a high level of accountability

Education & Experience

• Bachelor’s degree in Business, Food Science, or related field preferred
• 3+ years of B2B sales experience (food ingredients, flavors, seasonings, or CPG manufacturing preferred)
• Experience working cross-functionally with R&D and Operations teams is a plus

Food Safety, Quality & Compliance (if applicable)

All employees are expected to follow company Food Safety, Quality, and Regulatory policies as part of our commitment to delivering safe, high-quality products.

This role may require adherence to: - GMP, HACCP, Allergen Control, and SSOP standards - Accurate documentation and traceability practices - Audit or recall support activities as directed

Physical Requirements

• Ability to sit or stand for extended periods
• Occasional lifting of materials up to 25 pounds
• Travel as required for client meetings and industry events

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Wellness and engagement activities

Our Core Values

We are seeking individuals who align with and grow through our shared values:

• Trust – Act with integrity and accountability
• Adaptability – Embrace change and continuous improvement
• Support – Collaborate and uplift others
• Teamwork – Work together toward shared success
• Energy – Bring passion and enthusiasm to your work

Why Join Us?

The Food Source International (TFSI)

At TFSI, your ideas matter. You will be part of a collaborative, cross-functional environment where innovation, quality, and customer partnership drive success. We value continuous improvement, open communication, and investing in the growth of our people.

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.