Sales Support Representative

Title: Sales Support Representative

Department: Client Services

Position Summary:

The Sales Support Representative is responsible for interacting and collaborating with MCPc Account Managers, Sales Support staff, and MCPc’s client base with the primary objective of supporting post sales administrative support and ensuring alignment between Sales and Operations teams. The role supports customer service, order management, CRM maintenance, opportunity management, and issue resolution while delivering best-in-class customer experience.

Responsibilities:

• Effectively manage customer requests through the MCPc quoting process to ensure timely customer response.
• Manage open opportunities and use various client-specific vendor portals.
• Assist with required maintenance of customer records.
• Communicate daily with customers and employees in a professional manner verbally and in writing.
• Manage tickets on department service board.
• Provide critical communication points to internal and external stakeholders.
• Escalate issues promptly to Client Service Leadership with required documentation.
• Process customer orders accurately by reviewing purchase orders, freight terms, pricing, specifications, and customer requirements.
• Manage customer order fulfillment functions and open order backlogs.
• Manage MCPconnect customer ordering portal and train customers on use.
• Create bulk order requests, consignment POs, and orders.
• Manage system integrations including EDI, Ecommerce, and Quote Exports.
• Collaborate with other departments to resolve client issues.
• Maintain product, vendor, pricing, and customer knowledge to exceed expectations.
• Identify new opportunities within the existing client base.
• Perform other duties as directed by Client Services leadership.

Key Outcomes of this Position:

• Provide timely and accurate customer support and order management.
• Maintain effective opportunity and backlog management processes.
• Promote optimized cash flow and high customer satisfaction.

Required Qualifications:

• Minimum of 2 years relevant customer service experience or formal business education required.
• Excellent written and verbal communication skills.
• Strong organization, prioritization, multitasking, and problem-solving abilities.
• Proficiency with Microsoft Office Suite including Excel.
• Reliable car transportation.
• Regular attendance and punctuality required.

Preferred Qualifications:

• Customer service and/or sales experience preferred.
• CRM experience preferred.
• ERP systems experience (JDEdwards or In4Suite) valuable but not required.
• Industry experience a plus.

Physical Requirements:

• Frequent sitting with occasional walking, carrying light objects, grasping, and reaching.
• Rare stooping/crouching and ability to speak, listen, and maintain clarity of vision.
• Work is performed in a temperature-controlled office environment with occasional driving to office or customer locations.

Who We Are: At MCPC, we pride ourselves on being Outcome Engineers, delivering end-to-end solutions and expertise that empower businesses to thrive in the digital age. We combine top-tier services and cutting-edge technology solutions to solve complex business challenges, ensuring data security, cost efficiency, and seamless digital transformation. Our commitment to our clients requires providing quality people that allow us to excel at exceeding our clients’ expectations. The MCPC employee experience is built on a foundation of collaboration, innovation, and growth. We offer the balance of a close-knit workforce and pathways for professional growth. Our team members are encouraged to bring their unique perspectives and ideas to the table. Join us and be part of a principled, quality-driven, respectful, and innovative team that values continuous improvement and community commitment. Together, we tackle today’s challenges and pioneer solutions for tomorrow.

Where We Are/Who We Serve: MCPC is a global organization, but we are headquartered in Cleveland, OH, with regional offices in Grand Rapids, MI and Erie, PA, which is a source of pride for everyone here at MCPC. MCPC has a longstanding culture of unwavering commitment to giving back to the communities we serve. (link to our blog)

What We Do: Endpoint Lifecycle Management

Advisory Services – MCPC is the go-to resource for all our client’s end user device procurement and service needs. We help address tactical pain points that allow our clients’ workforce to have a seamless and secure environment.

Configuration and Integration – Custom solutions that fit within a client’s endpoint environment. Ensuring new devices meet the requirements of the client and are ready to be deployed on day 1.

IT Supply Chain – MCPC offers expert level supply chain services to help clients in the process of assembling, securing, managing, and delivering desk-ready IT inventory.

Managed Deployment – Coordination of experienced IT technicians ensuring clients’ devices, servers, data, and more are securely delivered, protected, and supported.

Secure Technology Asset Disposition - Allows clients to remove old or outdated devices from their environment. Our facility will erase all data to Department of Defense standards and provide reverse logistics to the client as to whether their devices can be repurposed, recycled, or disposed of properly.

Benefits & Appreciation:

• 401k matching and ROTH option.
• Company sponsored events (picnics, cookouts, and volunteering opportunities).
• Competitive Medical, Dental and Vision package.
• Company paid Holidays and Paid Time Off.
• Career paths and advancement.