Sales Support Representative

Summary:

• Shift Timing: 8:00 AM - 5:00 PM EST
• Work Mode: Onsite

Responsibilities:

• Coordinate and collaborate with various groups within the company, including lab scientists, marketing, order fulfillment, shipping, outside sales, and direct teams, to meet customer needs.
• Serve as the main contact for all aspects of customer order fulfillment, including sales, technical support, entering and following up on sales quotes, customer service, CRM data entry, and pre and post-sales marketing activities.
• Input, approve, and update customer data in ERP (Sage) and CRM (Salesforce) systems.
• Provide sales support to international distributors, global teams, and domestic (US) customers.
• Manage leads, follow up on leads, and close opportunities throughout the territory.
• Participate in business process improvement groups and assist in driving change throughout the organization.
• Work is performed in the office.

Requirements:

• Strong verbal and written communication skills with the ability to effectively interact with both technical and non-technical audiences.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities in a fast-paced environment.

Preferred Skills:

• Laboratory experience and/or experience supporting scientific products, instrumentation, or consumables preferred.
• Ability to understand and communicate scientific applications, laboratory workflows, and technical product information to customers, distributors, and commercial teams.
• Experience with Salesforce, Sage, or similar CRM/ERP systems preferred.