Sales Support Representative

An exciting career as a Sales Support Representative in Reno, NV is available at Tessco! We are looking for a collaborative team member with a desire to serve our customers in a professional and friendly manner. This position is a key member of our organization providing daily dynamic support to our customers. The ideal candidate must possess high attention to detail, strong work ethic, and be capable of engaging in a fast-paced team environment. 

Tessco Technologies is a leading North American value-added distributor of products and solutions for Wireless Networking, In-building signal coverage and cellular infrastructure applications. We are a fast-paced, aggressive company in an exciting, high-growth market that has shown consistent year-over-year revenue expansion. By partnering with our vendors and clients, we are able to position valued solutions for all of their wireless communications needs.

Responsibilities:

• Contribute to the development of customer relationships and attainment of Tessco goals by acting as the primary contact for daily customer support interactions
• Process quotes and orders in an accurate and timely manner
• Manage pre-sale and post-sale requests and follow-up communication with customers
• Collaborate effectively with sales reps and cross-functional teams to successfully address customer needs
• Prepare reports, provide account maintenance, and assist with projects as needed
• Convert inquiries into orders while promoting Tessco’s value proposition in all customer correspondence
• Provide an exceptional customer experience on each call or interaction
• Develop and maintain knowledge of products, solutions, and value-added services
• Up to 5% travel may be required

Qualifications:

• Bachelor’s degree or equivalent documented experience and skills
• Minimum 2 years of experience in sales account management support
• Experience in wireless communications, technology, and infrastructure preferred
• Experience working with Salesforce CRM desired
• Experience working with SAP ERP desired

Knowledge, Skills, And Abilities 

• Exceptional written, verbal and listening communication skills
• Demonstrated customer service skills
• Positive attitude and professional demeanor
• Strong desire to collaborate in the support of customer's needs
• Performance-minded and goal driven
• Experience with the Microsoft Office suite (i.e., Word, Excel, and Outlook)
• Ability to prioritize urgent tasks and manage time efficiently
• Ability to work without direct supervision as a self-starter

Salary Range: $50,000 - $52,000

Why Join Our Team?

• Hybrid work schedule
• 401K with a company match to help you invest in your future
• Comprehensive plans for medical, dental, vision, and prescriptions to keep you at your best
• Hone your skills or learn new ones with a tuition subsidy.