The world is still held together by nuts and bolts, and also great people. Since 1948 Earnest Machine has been at the heart of the industry with a mission of Creating the Best Customer Experience Possible and our reputation has been built on the people delivering it. To continue our growth we are looking to add a Sales Support to our team to help serve the market. This role will deliver a consistent customer experience that includes phone and email communications, responding to quotes and service requests, and processing orders. All of our teams work across departments to make things work.

The Sales Support team member will work in conjunction with Earnest Sales & Marketing teams, Purchasing,andDistribution(&Production)departments.TheSales Supportrolewillreportdirectlyto the Sales Operations Manager and will be eligible to participate in the Sales Incentive Plan annually.

GeneralDaytoDay Activities

• MaintainaccurateCRMitemrecordsforordersandquotesincludingupdates,modifications, and new entries
• UtilizeStandardOperatingProcedurestoensurecomplianceandconsistencyinallactivities.
• MaintaindeepunderstandingofthefullEarnestproductportfolioandeffectivelycommunicate value propositions to assigned customers
• Collaborateandhelpothersalessupportindividualsandaccountmanagers,asneeded,todrive collective revenue and margin Earnest goals
• Complete outbound calls per current customer connection and marketing activities

QuoteandOrderEntry

• Manageandserviceinboundcalls,emails,andcustomerinquiriesthatarereceivedtothe communal inquiry box
• Qualify inbound quotes to ensure timely responses, quote identification (standard, newly sourcedproducts,orblanketorder),andquotecompletionasreceivedtothecommunalinquiry box
• Completeinboundquotesandordersintocommunalinquiryinboxwithin24-hourperiod
• Conductquotefollowup,asappropriate,toassessinterestinquoteandnegotiation
• Escalate to Senior Sales Support or Account Manager to coordinate newly sourced product quotesandunderstandEarnestabilitytosource,timingofsource,anddeterminationonprice alongside Sales Management
• CompleteandenterorderintoCRMoncesubmittedbycustomerforordersreceivedtothe communal inquiry box
• Ensureaccurateandtimelyorderdeliverythatmeetscustomerspecificationsthrough collaboration with the Distribution Centers and communication to customers

KeyPerformanceIndicators

• Exceedindividualquoteandordergoalsasdocumentedwithinthesalescompensationplan
• Ownyourroleinachievingtheteamshippedrevenuegoalsasdocumentedwithinthesales compensation plan
• Customersatisfaction
• Quotetoorderrateof%
• Dailypresenceof7+hoursincallqueue

RequiredQualifications

• HighSchooldiploma,Associate/Bachelorsdegreepreferred
• Abletomakedecisions independently
• Comfortablewithworkinginaninbound/outboundsalesenvironment
• Graspbasicmath/profitabilityconcepts
• Abilitytofunctionwellinahigh-pacedenvironment,comfortablewithambiguity,andenjoysan environment of active growth and change
• 1-3yearsworkinginaninbound/outboundsalesenvironment
• ExperienceworkingwithMicrosoftDynamics365
• FastenerDistributionexperienceaPlus