Accounts Receivable, Billing, Business Support, Communication Skills, Customer Relations, Customer/Client Research, Data Analysis, Detail Oriented, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Healthcare, High School Diploma, Inventory Management, Inventory Reports, Medical Equipment, Microsoft Access Database, Microsoft Excel, Microsoft Outlook, Microsoft Word, Pivot Tables, Pricing, Procedure Implementation, Record Keeping, Resolve Customer Issues, SAP, Sales, Sales Support, Salesforce.com, Team Player
Our client, a Global Medical Device Manufacture has an immediate opening for a Sales Support Specialist for a 12 Month + Contract opportunity. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.
Covering email inboxes, Webops system, Small inventory, staffing help, ARO manger platform.
HOURS ARE 8:00am to 5pm or 9:00am to 6pm ET. 30 minute lunch. Mandatory overtime the last 3 days of the month, no PTO will be approved during this time.
Position Description (Principle Duties and Responsibilities)
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
- Prepare product or service reports by collecting and analyzing customer information
- Maintain customer pricing in ERP system, including entering contracts as required
- Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
- Implement procedures to manage inventory shelf life and expiry records
Requirements
- 2+ years of experience - required
- High school diploma - required
- College degree - preferred
- Clear and concise communication skills - required
- Drive to dig into the details of customer issues to solve problems proactively - required
- Ability to work flexible hours, as needed to support the business needs - required
- Participate in over-time work as needed - required
- Demonstrated proficiency in MS Excel, Word, Access, Outlook, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.).
- Preferred experience with SAP and SalesForce.
- Proven experience working in a remote role with accountability and excellent communication
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iMPact Business Group, Inc.