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Sales Support Specialist

Chalfant Manufacturing

Avon, OH

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JOB DETAILS
SKILLS
Bill of Materials (BOM), Cargo/Freight, Coaching, Communication Skills, Competitive Analysis/Strategy, Continuous Improvement, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Detail Oriented, ERP (Enterprise Resource Planning), Finance, High School Diploma, Identify Issues, Interpersonal Skills, Logistics, Manufacturing, Microsoft Office, Multitasking, Order Management, Order Processing, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Process Improvement, Product Development, Reporting Skills, Resolve Customer Issues, Sales, Sales Operations, Sales Support, Salesforce.com, Service Delivery, Supply Chain, Team Player, Technical Support, Time Management, Willing to Travel, Writing Skills
LOCATION
Avon, OH
POSTED
7 days ago
Sales Support Specialist

ENTRY-LEVEL ROLE | HIGH GROWTH POTENTIAL | EXPERIENCE NOT REQUIRED

This role is ideal for a recent college graduate or early-career professional who is eager to learn, open to coaching, and motivated to grow within a manufacturing and sales-focused organization. Prior industry experience is not required-we're looking for curiosity, work ethic, and potential.

Who We Are: Chalfant, a division of the OBO Bettermann Group, is a trusted leader in high-quality cable tray and cable management systems-all proudly made in the USA. With over 70 years of industry expertise, we combine innovation, craftsmanship, and customer focus to deliver solutions that power critical infrastructure across North America. At Chalfant, we're not just building products-we're building a better future for our customers, our communities, and our team.

Job Summary/Purpose: The Sales Support Specialist serves as the first point of contact for both internal and external customers, delivering exceptional service through phone, email, and chat. This role ensures a positive customer experience by resolving inquiries promptly and supporting key sales processes, including order entry, quotations, status updates, and coordination across internal departments.

Key Responsibilities/Duties:
  • Serve as the primary liaison for customer inquiries, providing accurate and timely responses.
  • Manage order processing and follow-up, including reviewing order holds, lead times, acknowledgments, and credit holds.
  • Prepare and review customer quotes using Salesforce.
  • Analyze competitor BOMs and cross-reference with Chalfant products.
  • Support sales agents with BOM reviews, pricing, troubleshooting, and quote assistance.
  • Collaborate with the logistics team to resolve outbound freight issues such as lost, damaged, or delayed shipments.
  • Generate reports to inform sales and operational decisions.
  • Accurately process RMA requests.
  • Communicate effectively with Production, Logistics, Supply Chain, and Finance teams.
  • Capture and relay customer feedback to drive continuous improvement.
  • Maintain an organized and efficient workspace.
  • Provide pricing, specifications, order entry, and technical assistance to Representative Agents and Factory Sales Teams.
  • Perform additional duties as assigned.
Required Qualifications/Experience:
  • High school diploma or equivalent.
  • 2+ years of customer service experience in a related industry.
  • Strong verbal and written communication skills.
  • Ability to multitask, remain calm under pressure, and work independently or collaboratively.
  • Excellent organizational and problem-solving skills with a customer-first mindset.
Preferred Qualification:
  • Experience with Salesforce or similar CRM system.
Competencies/Skills:
  • Excellent communication and interpersonal abilities.
  • Proactive problem-solving approach.
  • High attention to detail and ability to manage multiple priorities.
  • Team-oriented with the ability to work independently.
  • Discretion in handling confidential information.
Technology and Equipment:
  • ERP system
  • Salesforce
  • Microsoft Office Suite
  • Product catalogs and work instructions
Working Conditions/Physical Requirements:
  • Standard office environment.
  • Ability to sit or stand for extended periods.
  • Regular use of computer and communication tools.
Travel Requirements:
  • Minimal (up to 5% for local site visits).

Equal Employment Opportunity Statement: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

About the Company

C

Chalfant Manufacturing

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