Sales Support Specialist - Business Development

Specialist, Sales Support - Business Development , Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About the Team:

The Sales Support Specialist - Business Development owns and executes key operational programs and business development initiatives that support network growth, operational readiness, and seamless transitions across Pandora's diverse store portfolio, including owned and operated concept stores, franchise concept stores, owned and operated shop-in-shops, and wholesale partners across multiple formats.

This role supports the continued growth and evolution of the business through ownership of account movement activities, engraving operations, and operational business development initiatives. The position partners cross-functionally with Wholesale, Retail Operations, Finance, Merchandising, Training, Logistics, IT, Facilities, and external vendors to ensure consistent execution, operational efficiency, and successful implementation of business priorities across all channels of the business.

This role balances both ongoing operational ownership and project-based initiatives that support expansion, operational improvements, and evolving business needs.

Your Role as Specialist, Sales Support - Business Development

Wholesale Business Development Operations

• Own and execute operational account movement activities for wholesale and multi-brand partner locations, including:

• Openings

• Relocations

• Remodels

• Closures

• Change of ownership

• Name changes

• Maintain accuracy across systems, trackers, documentation, and supporting operational workflows tied to wholesale account movement.

• Partner cross-functionally with Wholesale leadership and business partners to support seamless operational transitions and execution.

• Support operational readiness and business continuity across wholesale partner locations.

Engraving Program Ownership

• Serve as the primary operational owner of the engraving program across all channels of the business, including owned & operated and multi-brand locations.
• Manage vendor relationships and support ongoing operational execution of the engraving program.
• Support expansion initiatives, including rollout and operational readiness for multi-brand locations.
• Coordinate communication, tools, resources, and operational support related to engraving capabilities, launches, symbols, and updates.
• Monitor operational trends, ticket visibility, and areas of opportunity related to engraving execution and performance.
• Partner cross-functionally with Training, Fan Experience, Wholesale, Global partners, and field leadership to support successful adoption and execution.

Strategic Initiatives & Operational Projects

• Lead and support operational initiatives and evolving business needs that support growth, improve execution, or address operational gaps across the business.
• Partner cross-functionally to identify, assess, and implement solutions for emerging operational challenges and opportunities.
• Support the development, rollout, and operationalization of new tools, processes, resources, and business initiatives, as defined by the needs of the operational initiative.
• Manage project coordination, communication, tracking, and execution for initiatives impacting stores, wholesale partners, and cross-functional teams.
• Assist with special projects and operational priorities that may arise based on evolving business needs, organizational priorities, or growth initiatives.
• Support transition of projects and initiatives into sustainable long-term ownership and ongoing operational processes where applicable.

Craft your career with us if you have:

• 5+ years in wholesale operations, customer service, or a related field, with experience in retail or supply chain management preferred.
• Bachelor's degree in Business Administration or related field preferred.
• Proven ability to manage wholesale or partner support operations effectively.
• Strong understanding of retail and wholesale operational processes.
• Exceptional organizational and problem-solving skills.
• Strong interpersonal and communication abilities.
• Proficiency in reporting and operational management tools.
• Ability to work collaboratively across multiple departments and prioritize tasks in a dynamic environment.

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts!
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

Baltimore Salary: $79,500 - 99,000 commensurate on experience

About Pandora:

Pandora is the worlds largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025..

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora's single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.