Sales Support Specialist

Summary:

• Location: Markham, ON
• Duration: 12 Months

Responsibilities:

• Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L.
• Manage customer accounts, follow up with customers for administrative purposes, and provide troubleshooting assistance for orders, account statuses, and other problems by phone or e-mail.
• Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, and follow business processes and policies to ensure compliance.
• Provide presales support, customer inquiries, and quote preparation.
• Coordinate all entities involved in providing pre-order booking support, order entry, and order management support up to shipment and invoicing.
• Act as the key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.
• Identify and execute opportunities for continuous improvement impacting customer satisfaction, productivity, and cost control.
• Build customer satisfaction through outstanding relationships and communications.
• Work within predefined targets and metrics, focusing on KPIs.

Requirements:

• Bachelor's degree or diploma from an accredited university or college.
• At least 3 years of experience in a customer service or sales position.
• Strong oral and written communication skills.
• Extremely proficient with MS Office.
• Knowledge in SAP.

Preferred Skills:

• Additional experience working in field activities, sales support, or Salesforce is preferred.
• Established analytical ability.
• Knowledge of French is an asset.
• Experience working in a manufacturing environment (Supply Chain Knowledge is an asset).
• Teamwork oriented with a high level of initiative, problem-solving, information-seeking, and eagerness to learn.
• Ability to work in a fast-paced, high-stress environment with multiple simultaneous priorities.
• Strong organizational and time management skills.