About the Role We are looking for a detail-oriented and proactive Sales Support Specialist to join our growing sales team. In this vital behind-the-scenes role, you will provide essential administrative and operational support to enable our sales representatives to focus on building relationships and closing deals. You will act as a key liaison between sales, customers, vendors and internal teams, ensuring smooth, efficient sales processes and high levels of customer satisfaction.
The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, is a quick study and takes pride in keeping everything running seamlessly.
Key Responsibilities
Respond promptly and professionally to customer and internal teams inquiries via phone, email, and CRM
Process sales orders, contracts, invoices and purchase orders accurately and in a timely manner with attention to detail
Maintain and update customer information and open project information, and sales in the CRM system (i.e., Salesforce)
Coordinate with internal & external teams (finance, legal, product, shipping/logistics, subcontract labor) to resolve issues and ensure smooth order fulfillment
Monitor order status, delivery timelines, and invoicing; proactively communicate updates to customers and sales reps verbally and in writing
Identify process bottlenecks and suggest improvements to increase team efficiency
Manage and submit project invoicing based on percentage of completion
Support sales requesting drawings and preparing initial submittal packages per project
Handle post-sale administrative tasks such as processing project close out packages inclusive of owner's manuals and warranty information
Required Qualifications & Skills
1-3+ years of experience in sales support, sales operations, customer service, or a related administrative role (experience in construction is a plus)
Strong proficiency in CRM software (Salesforce is preferred, HubSpot, Microsoft Dynamics, or equivalent)
Excellent written and verbal communication skills with a customer-first mindset
Very strong organizational skills and meticulous attention to detail
Solid proficiency in Microsoft Office / Google Workspace (especially Excel/Google Sheets for data management and reporting)
Ability to multitask, prioritize effectively, and meet tight deadlines in a high-volume environment
Problem-solving attitude with the ability to research and resolve issues independently
High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Communications, or related field preferred
Preferred Qualifications
Previous experience in construction or as a subcontractor