Sales Support Technician

Compensation Range

$26.00 - $28.50 / Hour

Position Overview:

You may know us for our delicious cheesecakes…and for being recognized by Fortune Magazine as one of the "100 Best Companies to Work For" Since 2014! What you may not know is at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient.

The Sales Support Technician is responsible for daily processing of cake orders for internal and 3rd party customers. Responsible for invoicing of all shipped products, including freight charges and CCF restaurant orders. Work with logistics/shipping departments, R&D and Sales to process Sales Order and Invoicing. Responsible for preparing credit notes and claims for damaged and missed shipped product.

You'll thrive in this position if you are:

• Adaptable: you're at ease in a fast-paced environment, and you're able to stay nimble and change direction when priorities shift.
• Driven by Results: you're conscientious and persistent about delivering timely, high quality deliverables. You are never satisfied with your latest accomplishment and are always focused on hitting your next goal.
• Exhaustively Meticulous: you have an unrelenting attention to detail, leaving nothing to chance while understanding what deserves your immediate attention and what can wait.
• Service Oriented: you're a people person who is systematic and trustworthy, interacting constructively with peers or teams of various levels while demonstrating strong, positive communication skills.

Here's more of what you'll get to do:

• Daily entry of customer purchase orders, sample requests, and employee orders received via fax, email, or EDI into the ROSS ERP system to generate sales orders for processing
• Microsoft Outlook Customer Service email monitoring (high volume)
• Monitor customer order minimum requirements and customer-specific pricing
• EDI order review, processing, exception monitoring and resolution
• Invoicing of all shipped products, including freight charges when applicable, on the same day of ship confirmations
• Generate credit requests for shorted, damaged, or returned product(s)
• Assist in filing claims to freight/carrier companies for late, damaged, or shorted product
• Maintain job duty policy and procedures for desk
• Provide additional coverage for other Customer Service Representatives when necessary

What we require:

• High school diploma or GED
• Minimum one-year experience in a Customer Service (Processing sale orders and invoices) or related position
• Microsoft Outlook
• Excellent verbal and written communication skills
• Ability to multi-task in a solution oriented, fast paced atmosphere
• Organized and detail oriented
• Positive attitude, collaborative, and helpful with a pleasant and professional demeanor
• Ability to work independently and as a team member
• Ability and willingness to work extended hours and weekends, if necessary (very rare)

What we prefer:

• Bilingual: English/Spanish a plus

About the Company:

The Cheesecake Factory Bakery creates over 35,000 delicious cheesecakes per day across our two facilities in Calabasas, CA and Rocky Mountain, NC plus other baked products for our restaurants, international licensees, and third-party bakery customers.

The Cheesecake Factory Bakery is a subsidiary of The Cheesecake Factory Incorporated. Recognized as a Fortune 100 Best Companies to Work For since 2014, The Cheesecake Factory Incorporated is a global $3.8 billion public company with more than 370 casual dining restaurants and over 48,000 staff members.

We are an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodation to job applicants with disabilities.

#SoCheesecake #LifeAtCheesecake

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