Sales Systems and Solutions Consultant

Summary

Lidl US is searching for the next Sales Systems & Solutions Consultant to join our team! The Sales Systems & Solutions Consultant is responsible for the strategic planning, implementation, and optimization of store-level technologies, including Manned Checkouts (MCO), Self-Service Checkouts (SCO), Electronic Shelf Labels (ESL), and Scan & Go (SSC) systems. This role serves as a critical bridge between International standards and national execution, ensuring that sales systems drive operational efficiency, minimize loss, and enhance the customer checkout experience. The Consultant will lead cross-functional projects, analyze system performance, and provide high-level support to regional teams to ensure seamless technology integration across the store network.

What You'll Do

Essential Functions

• Effectively manage projects and project timelines while working independently and collaboratively to achieve short, medium, and long-term departmental visions
• Evaluate industry best practices and monitor developments and innovations within the retail sector particular to their business that may be beneficial to the daily operations of the organization
• Analyze and evaluate projects and develop ideas and/or practical solutions for streamlining business processes
• Lead the comprehensive planning and execution of rollout strategies for MCO, SCO, ESL, and Digital Signage across the national store network to ensure technological alignment with business growth
• Analyze customer feedback and performance KPIs, such as checkout utilization and satisfaction scores, to refine sales systems for a frictionless and user-friendly shopping experience
• Serve as the strategic gatekeeper and primary liaison between IT, Construction, Procurement, and International HQ to drive alignment on global hardware standards and system releases
• Design and maintain national operational workflows in ARIS, ensuring all checkout and ESL processes meet international standards while maximizing store-level efficiency
• Lead the digitalization of manual store processes and advance high-impact projects, including AI-driven solutions and Scan & Go development, to keep the brand at the forefront of retail technology
• Manage the end-to-end lifecycle of sales technologies, including Electronic Shelf Labels (ESL), by overseeing budgeting, inventory strategy, and cost-reduction initiatives
• Translate raw performance data and competitive 360-degree store analyses into actionable merchandising and sales system strategies
• Drive the adoption of new technologies by developing training materials, FAQs, SOPs and facilitating regional exchange sessions to share best practices and strategic initiatives like 'SCO First'
• Manage complex project documentation, including profitability calculations and impact reporting, to ensure all sales system initiatives support broader business objectives and ROI

What You'll Need

Required Knowledge, Skills, Abilities

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Strong proficiency in Microsoft Office and Google Workspace tools (Word/Docs, PowerPoint/Slides, Excel/Sheets), with the ability to create clear analyses, presentations, and documentation
• Ability to meet deadlines and manage multiple priorities in a fast‑paced, dynamic environment.
• Excellent communication and stakeholder‑management skills, with the ability to collaborate effectively across all levels of the organization
• Demonstrated ability to work independently, exercise sound judgment, and drive projects forward with minimal supervision
• Strong analytical and problem‑solving capabilities, with the ability to interpret data and translate insights into actionable recommendations
• Proven ability to make informed, timely decisions under pressure and in time‑sensitive situations
• Ability to empower and train regional and store personnel to effectively operate and maintain new sales systems and technologies

Preferred Knowledge, Skills, Abilities

• Software knowledge in the following a plus: SAP, Power-Bi
• Strong presentation skills with the ability to communicate technical concepts to non-technical stakeholders
• Understanding of retail operations, store processes, and checkout workflows
• German language skills

Required Education, Certifications/ Licenses, Related Experience

• Bachelor's degree
• 3-5 years of experience in a related field
• In lieu of degree, 5+ years of experience in related field will meet the education and related experience requirements listed above

Preferred Education, Certifications/ Licenses, Related Experience

• Bachelor's degree in Supply Chain, Business, Math & Science, Technology, or Engineering
• 2-4 years of relevant professional experience in retail operations, supply chain, or a technology-related discipline
• Experience in Project Management, Retail Operations, or Information Technology
• PMP Certification

Physical Job Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Travel Requirements

• This position commutes between stores, regional offices and/or distribution centers up to 30% of the time
• This position requires overnight domestic travel less than 10% of the time

What You'll Receive

At Lidl, we know that in order for our people to do their best, they must be at their best. That's why as a company, we offer one of the most generous benefits packages in the industry.

All our Lidl employees are eligible to receive the following benefits:

• Medical & Prescription | Dental | Vision coverage
• Paid Holiday & Paid Time Off (PTO) to use for sickness or vacation
• Dedicated training plans to ensure you are set up for success
• 401K Plan (+ 5% company match)
• Voluntary Term Life & AD&D Insurance
• Total Well-Being Program
• DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule

Lidl US views our Corporate Social Responsibility (CSR) through a lens of actions that are Good for the Environment, Good for People, and Good for You.

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