Summary We're looking for bubbly, enthusiastic, reliable employees to fill a role as a customer service technician. Our Sales Technicians have a passion for interacting with customers on a day-in / day-out basis, both in-person and over the phone and proactively assist our team with meeting and exceeding goal-oriented sales and repair metrics. Our team members will recommend and implement a total solution selling method for all customers and perform device diagnostics and repairs from phones, tablets, gaming consoles, computers, and everything with a power button. Our team has a great passion for working with customers, patience and empathy and the ability to de-escalate and problem solve obsticles when presented. Responsibilities - Resolve customer issues by troubleshooting and repairing their electronic devices
- Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
- Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
- Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Ubreakifix's Core Values
- Expand your knowledge of Ubreakifix's products and culture
- Deliver world class customer service
- Demonstrate Ubreakifix's Core Values in all interactions
- Be responsible for inventory management
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