Sales Technology Specialist

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.

Department & Team: Sales Operations – Revenue, Platform & Operations

Role Summary

The Sales Technology Specialist supports and improves the sales technology ecosystem that enables seller productivity and operational efficiency. This role administers assigned sales technologies, supports workflows and user adoption, helps maintain data quality, and identifies opportunities to streamline processes through automation and AI. The position partners closely with Sales Operations, Enablement, and Salesforce administrators to ensure technologies align with business processes and reporting needs.

Core Responsibilities

Technology Administration

Support the day-to-day administration and maintenance of assigned sales technologies.

Responsibilities include:

• Configure and maintain sales technologies and related tools
• Manage user access, permissions, and basic troubleshooting
• Support integrations between sales systems and Salesforce
• Partner with internal teams and vendors to resolve issues and implement enhancements
• Monitor system performance and identify opportunities for improvement
• Help maintain data accuracy, consistency, and overall platform health

Workflow & Adoption

Support efficient sales processes and successful technology adoption.

Responsibilities include:

• Translate business requirements into practical workflows and system solutions
• Manage and maintain intake processes and workflow tools
• Support technology rollouts, enhancements, and user onboarding
• Create and maintain process documentation and user resources
• Serve as a resource for tool-related questions and support requests
• Promote consistent use of tools, processes, and best practices

Optimization & Innovation

Help improve the effectiveness of the sales technology ecosystem.

Responsibilities include:

• Monitor usage, adoption, and workflow effectiveness
• Identify bottlenecks, recurring issues, and optimization opportunities
• Recommend process improvements and automation solutions
• Support practical AI use cases that improve seller productivity
• Partner with stakeholders to improve reporting inputs and operational visibility
• Stay informed on emerging sales technology capabilities and industry best practices

Skills & Experience

Core Competencies

• Sales technology administration
• Workflow and process improvement
• User support and troubleshooting
• Automation and AI fundamentals
• Documentation and communication
• Cross-functional collaboration
• Problem-solving and continuous improvement
• Attention to detail and data quality

Experience Profile

Typically, 2–5 years of experience in:

• Sales Operations
• Revenue Operations
• Sales Enablement
• Business Systems
• Sales Technology Administration
• Experience supporting technologies that integrate with Salesforce is preferred.