Audiovisual, CNC (Computerized Numerical Control) Systems, Communication Skills, Employee Orientation, Genesys Solutions, Loans, Microsoft Excel, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Mortgage, Mortgage Lending, Needs Assessment, Organizational Skills, Product/Service Launch, Progress Reports, Sales, Scripting (Scripting Languages), Testing, Training Program, Training Program Development, Training/Teaching, Training/Teaching Materials
Training Program Administrator
Administer, organize, and conduct training programs for new and existing employees. Provide continuing education and assess developmental needs to drive training initiatives.
Essential Job Functions
- Schedule, coordinate and conduct training classes for Mortgage Analysts/Loan Officers to include, but not limited to; scripts and systems. CNC, Genesys Dialer, PointServ
- Prepare and distribute training aids such as instructional material, handouts, evaluation forms, and visual aids; set up audiovisual equipment and makes presentations
- Ensure all training equipment is operating effectively
- Create presentations that clearly and effectively communicate the goals and objectives of the training program
- Write material for new training programs; review, evaluate, and modify existing and proposed programs; recommend appropriate changes
- Work with Team and Branch Managers to evaluate the trainees for effectiveness of training and individual employee growth; identify and arrange suitable training solutions for employees
- Conduct follow-up studies of all completed training; test trainees to measure progress and to evaluate the effectiveness of training; modify programs as needed.
- Work on sales floor with new Mortgage Analysts to ensure accurate and effective workflow processes have been established based on the training provided
- Report on progress of employees under guidance during training periods
- Effectively communicate policy changes as directed from corporate office
- Exemplify the desired culture and philosophies of the organization
Requirements
- Bachelors degree (B.A.); or two to three years of related experience and/or training; or equivalent combination of education and experience
- Excellent communication skills; both written and verbal; good public speaker at ease moderating large groups
- Strong knowledge of Windows, PowerPoint, Word and Excel
- Knowledge of Federal and State guidelines as they relate to the mortgage industry
Other Skills/Abilities
- This position requires initiative, motivation, creativity and ability to understand many areas of expertise
- Must be able to react positively to new developments and assist in the roll out of such developments and programs; ability to adapt to the changing needs of the business
- Training experience preferred
- Strong planning and organizational skills
NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as directed by management to meet the ongoing needs of the organization.