Sales Floor Associate

JOIN OUR TEAM AT COFFEE CUP TRAVEL PLAZAS TA EXPRESS!

Starting Pay: $15.00-$17.00 per hour, based on experience

At Coffee Cup Travel Plazas, our team is our most important guest!

This isn't just a job. It's an opportunity to grow, have fun, and be part of a team that values hard work, community, teamwork, efficiency, and autonomy. We create a positive, focused workplace where both our team members and guests thrive.

Why Join Us?

We offer a variety of benefits designed to support you, whether you're just starting out or building a long-term career.

All Team Members Enjoy:

• Weekly Pay
• 401(k) with Company Match
• Paid Time Off (PTO)
• Premium Pay for Overnight Shifts
• Opportunities for Wage Increases Through Certifications and Annual Merit Reviews
• Scholarship Opportunities for Recent Graduates and Children of Team Members (select locations)
• Employee Assistance Program (EAP)
• Coffee Cup Wellness Program
• Team Recognition Rewards
• Free Birthday Meal
• 50% Shift Meal Discount
• Employee Referral Bonuses
• Years of Service Gifts & Bonuses
• Free Coffee & Fountain Drinks While Working
• Corporate Coaching for Personal & Professional Growth

Additional Benefits for Full-Time Team Members:

• Company-Sponsored Health Plan
• Health Savings Account (HSA)
• Vision, Dental & Life Insurance
• Flexible Spending Accounts (Medical & Dependent Care)
• Short-Term Disability Coverage

Be part of a team that values you. Apply today and start your journey with Coffee Cup Travel Plazas TA Express!

Position Overview

The Sales Floor Associate helps create a clean, organized, and fully stocked travel plaza while providing exceptional guest service. This position supports stocking, receiving, merchandising, inventory, and sales floor operations while helping ensure guests have an outstanding shopping experience. Team members work throughout the store and assist wherever needed to support smooth daily operations.

Essential Responsibilities

Guest Service

• Greet every guest with a friendly and helpful attitude.
• Provide prompt, courteous, and knowledgeable service.
• Assist guests in locating merchandise and answering product questions.
• Maintain a welcoming and guest-ready environment.
• Provide the highest level of guest service to both guests and team members.

Merchandising & Stocking

• Stock shelves, coolers, displays, and promotional areas.
• Maintain proper product rotation and merchandise presentation.
• Build and replenish promotional and seasonal displays.
• Assist with pricing, labeling, signage, and merchandising projects.
• Keep aisles, shelves, coolers, and displays clean, organized, and fully stocked.
• Remove damaged, expired, or recalled merchandise according to company procedures.

Receiving & Inventory

• Receive, unload, and organize merchandise deliveries.
• Move merchandise to appropriate storage, staging, and sales floor locations.
• Maintain a clean, organized, and safe stockroom.
• Monitor inventory levels and communicate out-of-stock items to store leadership.
• Assist with inventory counts and other inventory control activities.
• Follow company merchandise and inventory protection standards.

Store Operations & Safety

• Maintain cleanliness throughout the sales floor, coolers, stockrooms, and other work areas.
• Safely operate pallet jacks, carts, ladders, and other material handling equipment.
• Follow all company safety, sanitation, and food safety procedures.
• Properly dispose of trash, cardboard, and recyclable materials.
• Work safely and remain aware of guests, coworkers, equipment, and surroundings.
• Assist other departments as business needs require.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications

• High school diploma or equivalent preferred.
• Previous retail, convenience store, grocery, warehouse, or customer service experience is preferred but not required.
• Ability to work independently while contributing to a team environment.
• Strong communication and organizational skills.
• Dependable, self-motivated, and able to maintain a positive attitude in a fast-paced environment.
• Ability to follow oral and written directions.
• Ability to provide exceptional guest service.

Preferred Qualifications

• Previous experience in retail, convenience store, grocery, merchandising, stocking, or inventory operations.
• Experience safely operating material handling equipment.

Physical Requirements

This position requires the ability to:

• Stand and walk for extended periods.
• Frequently bend, reach, kneel, squat, climb, and twist.
• Lift, carry, push, and pull up to 50 pounds.
• Receive, unload, move, and stock merchandise.
• Safely operate pallet jacks, carts, ladders, and other material handling equipment.
• Work in varying temperatures, including refrigerated areas.
• Work safely in and around guests, coworkers, equipment, and delivery areas.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Expectations

Every Sales Floor Associate is expected to:

• Deliver outstanding guest service.
• Work safely and follow all company policies and procedures.
• Demonstrate honesty, professionalism, dependability, and accountability.
• Maintain a clean, organized, and welcoming work environment.
• Support fellow team members and promote a positive workplace culture.
• Demonstrate sensitivity to and respect for a diverse population.
• Represent Coffee Cup Travel Plazas with pride in every interaction.

General Disclaimer

The duties and responsibilities of this position may change from time to time based on business needs. This job description is intended to describe the general nature and level of work being performed and is not intended to be an all-inclusive list of duties and responsibilities.