Salesforce Administrator
Location: Remote
Interview Process:1 round, Virtual/Online
Duration: 12 Months
Employment Type: Contract
Experience Required: 06+ Years
Candidate Location: No SC residency required. Open to nationwide candidates.
Project Scope:
We are seeking an experienced Salesforce Administrator to support the daily administration, enhancement, integration, and maintenance of an enterprise Salesforce environment. This role will play a key part in supporting business operations by managing Salesforce configurations, user administration, workflow monitoring, sandbox environments, and external system integrations.
The ideal candidate will have strong hands-on Salesforce administration experience along with knowledge of integrations involving AWS Connect, ServiceNow, and Azure Active Directory (Azure AD). The role also requires experience supporting authentication, security, and Single Sign-On (SSO) solutions within Salesforce environments.
Key Responsibilities:
· Manage Salesforce user accounts, profiles, permission sets, and access controls
· Create, modify, deactivate, and maintain users following security and governance best practices
· Configure and manage Salesforce sandbox environments for development, testing, and QA purposes
· Collaborate with development teams to promote code changes and updates across Salesforce environments
· Monitor workflow queues, automation processes, and system performance to ensure operational efficiency
· Troubleshoot and resolve workflow, automation, and system-related issues
· Support and maintain integrations with external platforms including AWS Connect, ServiceNow, and Azure AD
· Configure and maintain identity provider integrations with a strong focus on Azure AD and Single Sign-On (SSO) functionality
· Ensure secure authentication and access management across integrated systems
· Maintain Salesforce configurations, customizations, workflows, and documentation
· Provide end-user support, troubleshooting, and training as needed
· Collaborate with technical and business teams to support operational improvements and system enhancements
· Ensure compliance with organizational security standards and governance policies
Required Skills & Experience:
· Salesforce Certified Administrator certification (or equivalent Salesforce Administration certification)
· 5+ years of experience as a Salesforce Administrator with strong expertise in day-to-day Salesforce administration and maintenance
· Experience managing Salesforce users, profiles, roles, permission sets, and security settings
· Strong experience with Salesforce workflows, automation processes, and troubleshooting
· Experience with Salesforce sandbox management and environment administration
· Strong understanding of Salesforce security and access management best practices
· Excellent problem-solving, analytical, and troubleshooting abilities
· Strong written and verbal communication skills
Preferred Skills:
· Experience creating and managing Salesforce sandbox environments
· Experience promoting code changes and deployments between Salesforce environments
· Familiarity with external integrations including AWS Connect, ServiceNow, and Azure AD
· Experience configuring and supporting Single Sign-On (SSO) and Identity Provider integrations
· Knowledge of enterprise application integration and data synchronization practices
Education:
Bachelor’s Degree in Information Technology, Computer Science, or a related field
Certificate:
Salesforce Administrator Certification required