Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Business Analysis, Business Processes, Business Skills, Communication Skills, Customer Relationship Management (CRM), Customer Service Systems, Data Analysis, Data Quality, Documentation, Leadership, Presentation/Verbal Skills, Process Analysis, Project/Program Management, Quality Management, Reporting Dashboards, Reporting Skills, Requirements Management, Salesforce.com, Systems Administration/Management, Technical Writing, Testing, Training/Teaching, User Interface/Experience (UI/UX), Waterfall Model of Software Development, Writing Skills
Job Title: Salesforce Analyst
Duration- Fulltime Permanent
Location: Addison TX/Jacksonville, FL (Onsite from Day 1)
Job Description:
Salesforce Analyst
Must Have Technical/Functional Skills
• A Salesforce Analyst acts as the bridge between business stakeholders and IT, optimizing Salesforce CRM functionality to meet business goals. They gather requirements, create documentation, configure solutions, and maintain data quality. Key responsibilities include creating reports, enhancing user experience, and supporting system adoption
Core Responsibilities
• Requirement Gathering & Documentation: Elicit, analyze, and document business requirements, turning them into technical specs and user stories.
• System Configuration & Optimization: Configure Salesforce (reports, dashboards, workflows, fields, page layouts) to improve efficiency.
• Stakeholder Communication: Act as the liaison between business users and IT teams, managing expectations and priorities.
• Testing & Training: Perform User Acceptance Testing (UAT) and conduct training for end-users to ensure high adoption rates.
• Data Analysis & Maintenance: Ensure data integrity within the Salesforce platform and provide insights to leadership.
Roles & Responsibilities
• Salesforce Proficiency: Deep knowledge of Salesforce configuration, standard objects, reports, and dashboards.
• Analytical Skills: Ability to analyze business processes and identify areas for improvement.
• Communication Skills: Strong verbal and written skills for technical documentation and stakeholder management.
• Project Management: Experience working in Agile or Waterfall methodologies.
• Certifications: Often, a Salesforce Administrator certification is required, and a Salesforce Business Analyst certification is preferred.
Q
Q1 Technologies, Inc
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.