Experience Requirements:
- 5 + years of experience as a Business Analyst (BA) with good experience in admin role, for leading enterprise-scale CRM, PRM projects.
- Around 2 Years of experience/ exposure in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
- Should have Working knowledge of process documentation & project management software.
Qualifications:
- BS or equivalent degree in Business management, Computer Science, Engineering or related discipline required.
- Salesforce Administrator Certification (required)
- Salesforce Marketing Cloud Consultant (required)
Skills Requirements:
- Strong knowledge of Consumer, Retail, Enterprise channel & End customer sales. Experience in Sales operations, partner management & enablement preferred.
- Experience with tools such as Jira, Confluence, and Microsoft Office Suite.
- Deep understanding of Salesforce Platform functionality and best practices, with emphasis in Sales Cloud & Marketing Cloud
- Strong experience in implementation; ability to determine whether requirements are configuration, customization, and/or integrations with external systems.
- Hands-on experience on configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc.
- Experience with the Salesforce AppExchange and a deep understanding of both this ecosystem as well as native Salesforce capabilities.
- Experience with Agile / Scrum delivery models.
- Prior experience in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
- Working knowledge of process documentation & project management software.
- Experience working with large-scale, complex datasets and using salesforce data tools.
- Ability to design and implement dashboards on Einstein Analytics/ Tableau CRM preferred and reports to deliver business insight
- Keen understanding of system security and controls
Key Responsibilities:
- Work closely with the Business teams as functional experts in key channel sales / end-user sales / merchandising / digital and physical retail processes and related solutions needs.
- Establish credibility as trusted advisors to understand business requirements and quickly providing options for consideration.
- Propose solutions beyond what has been requested by business partners. Work on opportunities to build for scale by designing holistically, with a focus on flexibility and maintainability.
- Set up success criteria for initiatives that are clearly measurable and achievable through the scope of deliverables.
- Adopt a standardized development lifecycle methodology for all projects- from mobilization to scoping, requirements, use case documentation, design, business readiness, testing and implementation.
- Support key business processes promoting application, data integrity, governance, and compliance.
- Manage the Salesforce application and involve to define, design and configure enhancements to Salesforce platform that provide significant ROI by bridging the gap between out-of-the-box Salesforce functionalities and business processes.
- Design and implement reports, dashboards and alerts that support the business processes and deliver business insight.
- Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance sign offs.
Analyze current business processes and identify opportunities for optimization through Salesforce.
Terms & Conditions for Candidate Portal
Last Updated: May 6th, 2026
Please read these Terms & Conditions ("Agreement", "Terms") carefully before using the Candidate Portal ("Portal", "Service") provided by Yochana IT ("we", "us", "our").
By accessing or registering for the Portal, you ("Candidate", "User", "you", "your") agree to be bound by these Terms.
If you do not agree with any part of these Terms, you may not use the Portal.
- Acceptance of Terms
By accessing or using the Candidate Portal, you affirm that you are at least 18 years old and are legally authorized to enter into this Agreement.
If you are accessing the Portal on behalf of an employer or third party, you represent that you have the authority to bind that entity to these Terms.
- Purpose of Portal
The Portal is provided as a digital platform for Candidates to:
- Create and manage profiles
- Upload resumes, documents, and other professional details
- View and apply for job opportunities
- Track application status
- Communicate with recruiters and client organizations
- Access profile and document-related information
These Terms govern your use of the Portal and all related services.
- User Registration & Account Security
- You agree to provide accurate, complete, and current information during signup.
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to immediately notify us of any unauthorized use of your account.
- You are responsible for all activities that occur under your account.
- Document Upload & Verification
You understand and agree that:
- All resumes, documents, and information you upload must be true, accurate, and valid
- You are fully responsible for the accuracy and legality of the information you provide
- The Portal may use third-party verification services where applicable
- We reserve the right to reject or remove any document or information that appears invalid or misleading
- Use of Portal Services
You agree to use the Portal in compliance with:
- Applicable laws and regulations
- Professional standards for IT professionals
- Client-specific requirements
- Instructions provided on the Portal
Prohibited actions include, but are not limited to:
- Uploading false or misleading information
- Interfering with Portal operations
- Sharing your credentials or login with others
- Attempting to bypass or manipulate application processes
- Job Application
You acknowledge that:
- Job opportunities displayed on the Portal are not guaranteed of employment.
- Applications are subject to client requirements, screening, and approval.
- Job details (role, location, requirements) are subject to change.
- Profile Accuracy & Updates
- You agree to maintain accurate and up-to-date information in your profile.
- Failure to keep your profile updated may impact your eligibility for job opportunities or result in account restrictions.
- Privacy & Data Use
Your use of the Portal is subject to our Privacy Policy, which describes how we collect, use, and safeguard your personal information.
By using the Portal, you consent to the collection and use of information as described.
- Intellectual Property
All intellectual property contained in or presented through the Portal is owned by us or our licensors.
You may not copy, modify, distribute, or otherwise use any Portal content without express written permission.
- Disclaimer of Warranties
The Portal and all content and services are provided "as is" and "as available."
We make no warranties, express or implied, including:
- Merchantability
- Fitness for a particular purpose
- Accuracy or completeness of information
- Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
- Direct, indirect, incidental, special, or consequential damages
- Loss of data, profits, or business opportunities
- Claims arising from job application outcomes
- Amendments
We may modify these Terms at any time.
Changes will be posted on the Portal with an updated "Last Updated" date.
Your continued use of the Portal after changes indicates your acceptance.
- Termination
We may suspend or terminate your access to the Portal if you violate these Terms or for any reason, with or without notice.