Duration: 12+ Months
We are seeking a Salesforce Business Analyst to analyze business processes and deliver technology solutions within the Salesforce platform. This role partners with cross-functional teams to improve service delivery, streamline workflows, and enhance data-driven decision-making by gathering requirements, supporting Agile development, and ensuring successful implementation of Salesforce solutions.
Collaborate with business stakeholders to gather, analyze, and document business, functional, and technical requirements.
Lead requirements gathering sessions, stakeholder interviews, workshops, and discovery sessions.
Analyze current business processes to identify gaps, inefficiencies, and opportunities for automation and process improvement.
Create and maintain user stories, process flows, use cases, and acceptance criteria.
Facilitate backlog grooming and refinement sessions with product owners, developers, QA teams, and business stakeholders.
Support Agile/Scrum ceremonies, including sprint planning, grooming, and review sessions.
Translate business requirements into Salesforce solutions, including custom objects, flows, validation rules, reports, dashboards, and workflow automation.
Ensure solutions comply with accessibility standards, security policies, data privacy requirements, and applicable regulations.
Collaborate with developers, system administrators, architects, and third-party vendors to implement system enhancements, integrations, and data migration activities.
Develop and execute User Acceptance Testing (UAT) strategies, test plans, test scripts, and test scenarios.
Coordinate UAT sessions, document defects, track issue resolution, and obtain business approval prior to production deployment.
Provide post-implementation support by troubleshooting issues, validating fixes, and supporting user adoption.
Develop user training materials, knowledge transfer documentation, regression test suites, and standard operating procedures (SOPs).
Create dashboards, reports, and analytics to support operational monitoring and reporting.
Support data quality initiatives, system governance, and continuous process improvement efforts.
Bachelor's degree in Information Systems, Business Administration, Public Administration, or a related field.
7+ years of experience as a Business Analyst.
Hands-on experience with Salesforce configuration, reporting, and workflow automation.
Strong understanding of business process analysis and documentation.
Experience working in Agile or hybrid project environments.
Excellent verbal and written communication skills.
Experience with government or public sector IT is preferred.
Experience supporting accessibility compliance and public-facing applications is preferred.
Knowledge of system integrations, APIs, middleware, and data governance practices is preferred.
Salesforce.
Business analysis.
Requirements gathering and documentation.
Agile/Scrum methodologies.
User Acceptance Testing (UAT).
Process mapping and process improvement.
Workflow automation.
Salesforce reporting and dashboards.
Data analysis and reporting.
System integrations (APIs and middleware).
Data governance.
Azure DevOps (ADO).
Jira.
Stakeholder management.
Training documentation and knowledge transfer.
Strong analytical, organizational, and communication skills.
Bachelor's degree in Information Systems, Business Administration, Public Administration, or a related field.
Salesforce certifications (e.g., Salesforce Administrator or Salesforce Business Analyst) preferred.
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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