Salesforce Business Analyst/Administrator

Role: Salesforce Business Analyst/Administrator
Location: Remote (PST Time Zone)
Duration: 6+ Months Contract



Overview: We are looking for a skilled Salesforce Business Analyst and Administrator to join our client's team on a contract basis. The ideal candidate holds active Salesforce certifications, brings solid hands-on admin experience, and thrives in an Agile delivery environment. This is a fully remote opportunity requiring availability during Pacific Standard Time business hours.
 
The Ideal candidate would bring:

1. Strong Agile experience and a solid understanding of Agile delivery practices
2. Strong BSA fundamentals and the ability to apply BSA best practices consistently
3. Experience writing clear, actionable user stories in standard User Story format
4. Comfort using INVEST principles to ensure stories are independent, negotiable, valuable, estimable, small, and testable
5. Strong Jira experience, including creating, refining, updating, and managing stories through delivery
6. Ability to write clear, measurable, and testable acceptance criteria
7. Active Salesforce Business Analyst and Salesforce Admin certifications are required
8. Strong Salesforce knowledge with the ability to understand business process, system impacts, configuration considerations, and downstream dependencies
9. Proven ability to support complex, cross-functional Salesforce or enterprise technology initiatives
10. Ability to understand the business outcome, connect it to the technical work, and ensure the final solution delivers the intended value
11. Ability to lead or support Discovery by asking thoughtful questions, uncovering gaps, clarifying scope, and documenting clear requirements
12. Ability to translate ambiguity into clear, delivery-ready requirements, stories, acceptance criteria, and supporting documentation
13. Experience creating or supporting current state process flows, future state process flows, gap analysis, data mapping, and requirement documentation
14. Strong attention to detail, especially with story quality, data impacts, translation considerations, process changes, and cross-system dependencies
15. Strong requirements traceability mindset, ensuring business needs, stories, acceptance criteria, testing, and final delivery stay aligned
16. Ability to identify risks, blockers, dependencies, gaps, and cross-system impacts early and communicate them proactively
17. Ability to recognize when a request is not ready for delivery and clearly define what is needed to make it ready
18. Strong problem-solving skills with the ability to work through ambiguity and move work forward without needing excessive direction
19. Strong organization skills and the ability to manage details, priorities, timelines, and follow-through effectively
20. Good judgment, common sense, and the ability to balance speed with quality
21. Comfortable operating in a high-standard environment with urgency, accountability, direct feedback, and a strong bias for action
22. Ability to move quickly, adapt to changing priorities, and stay focused in a fast-moving environment
23. Genuine interest in AI, modern tools, and new ways of working, with a willingness to learn and apply AI where it adds value
24. Strong communication skills with the ability to partner effectively with Product Owners, Scrum Leads, Developers, QA, business stakeholders, and leadership
25. A team-first mindset with the ability to collaborate, receive feedback, stay solution-focused, and contribute positively to the team
26. Strong ownership, accountability, and follow-through from Discovery through delivery