6+ years of experience as a Business Analyst in Salesforce CRM programs.
Strong experience in requirement gathering, stakeholder discussions, and solution workshops.
Good understanding of Salesforce Service Cloud and Automotive Cloud capabilities .
Experience in preparing User Stories, Business Requirement Documents (BRDs), Functional Specifications, and Process Flows.
Ability to translate business requirements into functional requirements for development teams.
Experience supporting UAT, defect triage, and release activities.
Strong knowledge of Case Management, Customer Service, and Automotive business processes .
Experience working in Agile/Scrum delivery environments.
Ability to coordinate with business users, developers, testers, and project managers.
Strong communication, presentation, and stakeholder management skills.
Salesforce BA certification or relevant Salesforce functional certifications preferred.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Numbers & Facts
Location
Alpharetta, GA
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Skills
Acceptance Testingunmatched
Agile Programming Methodologiesunmatched
Automotive Repair and Maintenanceunmatched
Bug Tracking/Defect Managementunmatched
Business Analysisunmatched
Business Processesunmatched
Business Skillsunmatched
Case Managementunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Process Flowunmatched
Project/Program Managementunmatched
Requirements Managementunmatched
Salesforce.comunmatched
Scrum Project Management and Software Developmentunmatched
Test Plan/Scheduleunmatched
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