Salesforce Business Analyst

Lancesoft

Boston, MA

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JOB DETAILS

SALARY

$60

SKILLS

Acceptance Testing, Agile Programming Methodologies, Americans with Disabilities Act (ADA), Application Programming Interface (API), Atlassian JIRA, Automation, Business Administration, Business Analysis, Business Processes, Business Support, Communication Skills, Cross-Functional, Customer Service Operations, Data Migration, Data Quality, Documentation, Documentation Standards, Establish Priorities, Government, Identify Issues, Information Systems/Technology IS/IT Administration, Knowledge Transfer, Maintain Compliance, Master Data Management (MDM), Materials Testing, Microsoft ADO (ActiveX Data Object), Middleware, Needs Assessment, Operational Audit, Operational Support, Problem Solving Skills, Process Analysis, Process Flow, Process Improvement, Public Administration, Quality Assurance, Regression Testing, Reporting Dashboards, Requirements Management, Requirements Validation/Verification, Sales/Support Engineering (SE), Salesforce.com, Scrum Project Management and Software Development, Service Delivery, Sprint Planning, Standard Operating Procedures (SOP), State Laws and Regulations, Strategic Planning, System Architecture, System Integration (SI), Systems Administration/Management, Technical Delivery, Test Scenario, Test Scripts, Test Suite, Testing, Training/Teaching, Use Cases

LOCATION

Boston, MA

POSTED

1 day ago

Enter Job Description...
The Salesforce Business Analyst supports the agency’s mission by analyzing business processes and delivering technology solutions within Salesforce. This role partners with transportation, operations, and administrative teams to improve service delivery, streamline workflows, and enhance data-driven decision-making across the Commonwealth.

Key Responsibilities

Collaborate with divisions (e.G., Highway, Rail & Transit, RMV) to gather, analyze, and document business, functional, and technical requirements through stakeholder interviews, workshops, and discovery sessions
Lead requirements gathering sessions with business users, subject matter experts, and cross-functional teams to identify business needs, pain points, process improvements, and system enhancement opportunities
Analyze current processes related to transportation services, permitting, customer service, and internal operations to identify gaps, inefficiencies, and opportunities for automation and optimization
Create and maintain user stories, process flows, user stories, use cases, and acceptance criteria
Facilitate backlog grooming/refinement sessions with product owners, business stakeholders, developers, and QA teams to prioritize enhancements, clarify requirements, and ensure readiness for development sprints
Work closely with Agile/Scrum teams during sprint planning, grooming, and review sessions to ensure alignment between business requirements and technical solutions
Translate requirements into Salesforce solutions including custom objects, flows, validation rules, reports, dashboards, and workflow automations
Ensure solutions comply with state regulations, accessibility standards (e.G., ADA), security policies, and data privacy requirements
Work with developers, system administrators, architects, and third-party vendors to implement system enhancements, integrations, and data migration activities
Develop and execute User Acceptance Testing (UAT) strategies, test plans, test scripts, and test scenarios to validate business requirements and system functionality
Coordinate and facilitate UAT sessions with end users and stakeholders, document defects/issues, track resolutions, and obtain business sign-off prior to production deployment
Provide post-implementation support by troubleshooting issues, validating fixes, and ensuring successful adoption of new system functionality
Develop user training materials, regression test suite, knowledge transfer documentation, and standard operating procedures (SOPs), and provide ongoing training and support to MassDOT staff
Create dashboards, reports, and analytics to support operational monitoring, compliance tracking, and executive decision-making
Assist with data quality initiatives, master data management, system governance, and continuous process improvement efforts

Required Qualifications

Bachelor’s degree in information systems, Business Administration, Public Administration, or related field
7+ years of experience as a Business Analyst, preferably in government or public sector IT
Hands-on experience with Salesforce (configuration, reporting, workflows)
Strong understanding of business process analysis and documentation
Experience working in Agile or hybrid project environments
Excellent communication skills, especially with non-technical stakeholders

Preferred Qualifications

Salesforce certifications (e.G., Administrator, Business Analyst)
Experience with government systems, public sector data, or transportation-related services
Familiarity with tools such as:
- ADO
- Jira
Knowledge of integrations (APIs, middleware) and data governance practices
Experience supporting accessibility compliance and public-facing applications

EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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