Salesforce Business Analyst / Consultant

Responsibilities:

• Lead requirements-gathering sessions with business and technical stakeholders
• Translate business processes into Salesforce solution designs (declarative-first approach)
• Author user stories, process maps, and functional specifications
• Facilitate UAT planning and execution; manage defect triage with development teams
• Conduct fit-gap analysis against out-of-the-box Salesforce capabilities and current release features
• Support change management, training material development, and end-user adoption efforts
• Partner with Solution Architects on roadmap and release planning
• Evaluate new Salesforce release features each cycle to identify business value for existing clients

Required Qualifications:

• 3+ years as a Business Analyst or Functional Consultant on Salesforce implementations
• Salesforce Administrator Certification (current/active) at minimum
• Strong facilitation, documentation, and stakeholder management skills
• Experience with Agile/Scrum delivery methodology
• U.S. Citizenship [adjust if required for federal contract]

Preferred Qualifications:

• Salesforce Business Analyst Certification
• Experience with Salesforce Government Cloud, Public Sector Solutions, or Nonprofit Cloud
• Familiarity with Agentforce use cases and AI-driven process redesign
• Prior consulting experience with a Salesforce SI partner or federal integrator
• Experience with tools like Jira, Confluence, or Copado