Salesforce Business Analyst II

Youve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And - as one of the Healthiest 100 Workplaces in America - is focused on the mind/body/soul of team members through our Culture of Care.

This role provides support to business technology managers, business partners, project analysts, resources, and external resources to understand and achieve business objectives. They may also participate in meetings with stakeholders, documenting needs & business processes, and uncovering opportunities for continuous improvement. Attention to detail, organization, facilitation, communication, business process improvement, and self-initiative are key skills for this role.

MINIMUM REQUIREMENTS

Education: Associate or Bachelor's Degree in Information Technology or Business required; or relevant experience

Experience: 3-5 years of related experience

Travel: 10%

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs.

KEY RESPONSIBILITIES

Relationship and Communication Management:

• Develops and maintains a productive working relationship with BT Business Partners, Project Analysts, business owners, project sponsors, vendors, and key clients.
• Aids in developing business cases/justification by performing research and collecting data.

Requirements Management:

• Uses standard templates and methods, collects, analyzes, develops, and documents the business requirements.
• Assists project managers in managing project scope, maintaining visibility to status and mitigating risks or issues.
• Helps alleviate blockers within projects.
• Backs up the project manager, when necessary, by leading project meetings and portfolio reporting status of assigned projects.

Problem Solving and Analysis:

• Facilitates gathering of information required to determine level of effort for estimating cost, scope, timeline, process, and resources needed for project completion.
• Creates as-is and future state documentation.
• Performs troubleshooting to understand problems and create a recommendation for a resolution. Ensures project, technical and business requirements, functional and non-functional, are identified, recorded and achieved throughout project execution
• May aide the project manager in resolving conflicts in priorities, tasks, dependencies for the project team. Identifies other potential project predecessors or impacts and options to mitigate risk or complexities.

Testing:

• Supports development of test cases to ensure requirements are met. Supports testing as needed before user acceptance activities.
• Supports user acceptance testing liaising with the technical team members on issues identified. Manages issue resolution.

Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If youre energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine whats possible for your future.

Once youre a team member, youre supported and provided with the knowledge and resources to achieve your career goals with FTI. Youre officially in the drivers seat of your career, and FTIs career development and continued education programs give you opportunities to position yourself for success.

FTI is a merit to the core organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. Youre invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If youre ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer veterans/disabled.