Elevate your career with a global leader in their industry. We are seeking a strategic Service Cloud Analyst to bridge the gap between our high-volume customer operations and technical IT infrastructure.
In this role, you won't just manage a system you ll be the Product Owner for our Service Cloud environment, ensuring our platform evolves alongside our expanding international footprint.
Platform Ownership: Act as the primary SME for Service Cloud, driving the roadmap for customer service and operational excellence.
Strategic Translation: Facilitate workshops with stakeholders to transform complex business needs into crisp user stories and process flows.
Declarative Engineering: Execute hands-on configuration, including complex Flows, Validation Rules, and Lightning components.
Data Governance: Oversee user architecture, security profiles, and compliance standards.
Business Intelligence: Design executive-level dashboards that translate platform data into actionable growth strategies.
Deployment Leadership: Orchestrate UAT and partner with developers to manage the end-to-end release lifecycle.
3+ years of Salesforce Business Analysis experience.
1+ years of dedicated experience within Service Cloud (Omni-Channel and Case Management).
Technical Proficiency: Mastery of Flows and data tools (Data Loader/APIs).
Agile Expertise: Comfortable navigating Jira/DevOps environments.
Education: Bachelor s degree in a technical or business discipline.
Comp: $80k $108k (DOE) + Profit Sharing & 401(k) matching.
Environment: Hybrid (3 days on-site) in a premier Irvine, CA tech campus.
Growth: Relocation assistance available; up to 20% travel for enterprise-wide projects.