SALESFORCE BUSINESS ANALYST

ROLE: SALESFORCE BUSINESS ANALYST

LOCATION: ONSITE-WASHINGTON, DC

expected to produce and maintain:

• Epics, user stories, and acceptance criteria
• Product backlog and backlog refinement outputs
• Functional and business requirements documentation
• Process flows, business workflows, and solution diagrams
• UAT plans, test scenarios, and validation reports
• Traceability matrices linking requirements to delivered functionality

Required Qualifications & Experience

• Proven experience as a Business Analyst on Salesforce implementation
• Strong understanding of Salesforce platform capabilities (Financial Services Cloud preferred)
• Experience working in Agile/SAFe delivery environments
• Strong skills in requirements analysis, stakeholder engagement, and documentation
• Experience with tools such as Azure DevOps, Jira, or similar backlog management systems

Key Competencies

• Strong analytical and problem-solving skills
• Ability to translate complex business requirements into actionable solutions
• Excellent stakeholder engagement and communication skills
• Strong attention to detail and quality assurance mindset
• Ability to operate across multiple workstreams in a complex program environment

Engagement Model Expectations

• Work closely with IFC Product Owners, Architects, and implementation partners
• Support delivery across Salesforce workstreams and Phoenix pillars (Relationship Management, External Portal, Project Processing)
• Enable alignment between business requirements and system design across releases
• Contribute to continuous improvement of business analysis practices within the program

Tools & Technologies

• Agile delivery tools: Azure DevOps, Jira, or equivalent
• Documentation tools for requirement and process modeling
• Familiarity with Salesforce platform architecture and configuration concepts