Salesforce Business Process Engineer

C4 Technical Services

Minneapolis, MN

JOB DETAILS
SKILLS
Analysis Skills, Automation, Best Practices, Business Administration, Business Analysis, Business Processes, Business Skills, Communication Skills, Computer Science, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Data Quality, Documentation, Health Insurance, Interpersonal Skills, Operational Strategy, Operations Processes, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Analysis, Process Engineering, Process Improvement, Process Modeling, Requirements Management, Sales, Salesforce.com, Systems Administration/Management, Team Player, Training/Teaching
LOCATION
Minneapolis, MN
POSTED
1 day ago
Salesforce Business Process Engineer
Location: Hybrid - 1-2 days St Louis Park


General Description: Strategist on designing and optimizing operations and sales processes within CRM. Design workflows that will reduce data redundancy and streamline movements of data to improve information management. Work closely with data engineers, application architects, and subject matter experts to implement solutions.

Responsibilities:
  • Analyze current business processes and identify areas for improvement. Includes processes performed within our CRM platform(s).
  • Work closely with cross-functional teams to gather requirements and develop solutions to enhance operational efficiency and effectiveness.
  • Design and implement process changes, leveraging industry best practices and innovative technologies.
  • Collaborate with IT teams to configure and customize the CRM system to meet business needs.
  • Conceptualize and implement workflows and automation of tasks and processes within the system.
  • Develop and maintain documentation for processes, procedures, definitions, and system configurations.
  • Provide training and support to managers and trainers. Ensure successful adoption of new processes and tools.
  • Monitor performance metrics and KPIs to measure the impact of process improvements. Identify further opportunities for optimization.
  • Perform data quality checks to ensure proper use of system and processes.
  • Lead the business process component for additional special projects on an on-going basis.
Knowledge, Skills and Abilities:
  • 7 years + of experience in business process; preferably with the health insurance industry.
  • Bachelor's degree in business administration, engineering, computer science, or related field.
  • Salesforce CRM experience
  • Proficiency in process modeling tools, diagrams, and methodologies.
  • Excellent analytical and problem-solving skills.
  • Ability to translate business requirements into technical solutions.
  • Effective communication and interpersonal skills. Ability to collaborate across functional teams and influence stakeholders at all levels.
#DICE
nkraft@c4techservices.com

About the Company

C

C4 Technical Services

Culture of Innovation

Since its inception, C4 has been committed to letting our entrepreneurial background guide how we serve our clients Solving workforce challenges in Minneapolis -Saint Paul area. This allows us to consider all of the needs of our clients and approach complications with holistic solutions. 

We deliver the depth you need, where and when you need it.

C4 independently evaluates low-cost niche solutions for business problems we see on the horizon. 

Whether you are a member of company leadership, hiring staff or recruiter, IT leader, procurement manager, or skilled worker, C4 can help you without breaking the bank. At C4, we’re large enough to deliver, small enough to care. 

Mission

To solve IT strategy challenges, staffing challenges, project challenges and technology challenges differently, leveraging three key components:

  • Our entrepreneurial approach ensures we remain agile, creative and resourceful in delivering outcomes.
  • Our culture of innovation ensures that we constantly evolve our solutions to tackle market dynamics that impact our clients.
  • Our proprietary framework ensures that your business needs are met, tailored to your budget.

Vision

Transforming the way IT gets solved, and making clients, employees and partners successful along the way. 

Take a look at our current openings!

https://c4techservices.com/jobs/

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://c4techservices.com/