Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services
Position: Salesforce Business Systems Analyst
Location: CHICAGO,IL 60631
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
- The Salesforce Business Systems Analyst / Product Owner (BSA/PO) acts as a bridge between business stakeholders and technical teams, ensuring successful delivery of Salesforce solutions aligned with business goals.
- The role involves requirement analysis, backlog management, stakeholder coordination, and driving Agile delivery.
Key Responsibilities
- Business Analysis & Requirement Gathering Understand business needs and translate them into clear functional and technical requirements Elicit, analyze, and document business processes, user stories, and workflows Identify gaps, risks, and improvement opportunities in existing processes
- Ensure requirements are complete, traceable, and aligned with business objectives Product Ownership & Agile Delivery Own, define, and prioritize the product backlog based on business priorities
- Create and refine user stories with clear acceptance criteria Participate in sprint planning, backlog grooming, and Agile ceremonies Drive delivery timelines by removing blockers and coordinating across teams Stakeholder Management Act as the primary point of contact between business users, PMs, and development teams Gather feedback, manage expectations, and ensure alignment across stakeholders
- Provide regular updates on progress, risks, and dependencies Salesforce Functional Expertise Work on Salesforce modules such as Sales Cloud, Service Cloud,
- Or Experience Cloud Support configuration, customization, and enhancements aligned with business needs Collaborate with developers on solution design and feasibility Testing & Validation Define test scenarios and acceptance criteria Support UAT and validation to ensure solutions meet business expectations
- Ensure end-to-end quality of deliverables Documentation & Reporting Create business requirement documents (BRD), functional specs, and process flows Maintain proper documentation for traceability and audit readiness Provide reports and insights to support decision-making
Required Skills & Qualifications
- 5+ years of experience as Business Analyst / Product Owner Strong experience in Salesforce platform (Sales/Service Cloud preferred) Good understanding of Agile methodologies (Scrum/Kanban)
- Excellent communication and stakeholder management skills Ability to translate business needs into technical requirements Experience with tools like Jira, Confluence, Visio, etc.
Preferred Skills:
- Salesforce Admin certification or relevant Salesforce certification Knowledge of integrations, data models, and reporting in Salesforce Experience in enterprise or healthcare domain (good to have)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | CHICAGO, IL |
| Industry | Computer/IT Services |
| Salary | $65.14 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
- Acceptance Testingunmatched
- Agile Programming Methodologiesunmatched
- Atlassian JIRAunmatched
- Backlog Prioritizationunmatched
- Business Analysisunmatched
- Business Processesunmatched
- Business Skillsunmatched
- Business Solutionsunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- Customer Relationsunmatched
- Data Modelingunmatched
- Decision Supportunmatched
- Delivery Drivingunmatched
- Documentationunmatched
- Healthcareunmatched
- Information Technology & Information Systemsunmatched
- Kanbanunmatched
- Microsoft Visiounmatched
- Needs Assessmentunmatched
- Process Flowunmatched
- Process Improvementunmatched
- Product Backlogunmatched
- Reporting Skillsunmatched
- Requirements Managementunmatched
- Risk Analysisunmatched
- Salesunmatched
- Salesforce.comunmatched
- Scrum Project Management and Software Developmentunmatched
- Sprint Planningunmatched
- Systems Analysisunmatched
- Test Designunmatched
- Test Scenariounmatched
- Traceabilityunmatched
- Validation Testingunmatched
- Workforce Managementunmatched
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