Salesforce Business Systems Analyst

Role: Salesforce Business Systems Analyst (23649-1)

Duration: 6-12+ Months Contract

Location: Louisville, KY(Hybrid)

Preferred Level: Lead I / Lead II - Business Analysis or equivalent, depending on experience.

Experience 5+ Years (Salesforce Business Analysis experience preferred)

Role Summary

We are seeking a highly motivated Salesforce Business Systems Analyst (BSA) to bridge the gap between business stakeholders and technical teams. The ideal candidate will work closely with Product Owners, business users, Salesforce architects, developers, and QA teams to gather, analyze, and document business requirements while ensuring successful delivery of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and related Salesforce platforms.

Key Responsibilities

Collaborate with business stakeholders to understand business needs, objectives, and challenges.

Conduct requirement elicitation sessions, workshops, interviews, and business process analysis.

Translate business requirements into detailed functional requirements, user stories, process flows, and acceptance criteria.

Analyze existing business processes and identify opportunities for Salesforce-driven improvements.

Work with Salesforce Architects and Developers to design scalable and efficient solutions.

Create and maintain BRDs, FSDs, user stories, process maps, gap analysis documents, and data mapping documents.

Support sprint planning, backlog grooming, and Agile ceremonies.

Facilitate stakeholder reviews, demonstrations, and solution validations.

Coordinate User Acceptance Testing (UAT) activities and ensure business sign-off.

Perform impact analysis for change requests and enhancements.

Support data migration, integration, reporting, and dashboard requirements.

Ensure compliance with governance, security, and regulatory requirements.

Act as a liaison between business, product, and technical teams throughout the project lifecycle.

Required Skills

Salesforce: Salesforce Sales Cloud Salesforce Service Cloud Salesforce Experience Cloud Salesforce

Reports & Dashboards: Salesforce Security Model, Lightning Experience Salesforce Flow AppExchange Solutions, Business Analysis Requirement Gathering & Analysis User Story Creation Business Process Mapping, Gap Analysis, Functional Documentation, Stakeholder Management, UAT Coordination, Change Management

Tools & Methodologies Agile / Scrum Jira Confluence Visio / Lucidchart Microsoft Office Suite Preferred Qualifications Salesforce Administrator Certification Salesforce Business Analyst Certification

Experience with Salesforce integrations (REST/SOAP APIs)

Knowledge of CPQ, Marketing Cloud, MuleSoft, or Data Cloud Healthcare/Payer domain experience preferred

Experience working with distributed onsite-offshore teams

Educational Qualification

Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.

Soft Skills

Excellent communication and presentation skills

Strong analytical and problem-solving abilities

Ability to manage multiple stakeholders and priorities

Strong documentation and facilitation skills

Collaborative and customer-focused mindset