Case Management, Cloud Computing, Customer Service Tools, Customer Support/Service, Salesforce.com, Service Delivery, Service Level Agreement (SLA), Software Engineering
Salesforce Service Cloud Developer with 6–8 years of experience to build and enhance customer service and support solutions, enabling efficient case management and omnichannel service delivery.
Required Skills & Experience
- 6–8 years of Salesforce development experience
- Strong hands-on experience with Service Cloud (Case management, entitlements, SLAs, escalations)
- Expertise in Apex, LWC, Flows, SOQL
- Experience with Service Console and Omni Channel
- Knowledge of entitlement models and SLA tracking
- Salesforce Platform Developer I/II certification preferred
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The Dignify Solutions, LLC