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Salesforce Consultant

ClifyX, INC

Frederick, MD

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JOB DETAILS
SKILLS
Acceptance Testing, Amazon Web Services (AWS), Automation, Best Practices, Business Analysis, Business Development, Call Routing, Cloud Computing, Computer Telephony Integration (CTI), Consulting, Problem Solving Skills, Process Improvement, Production Support, Requirements Management, Sales, Sales/Support Engineering (SE), Salesforce.com, Scalable System Development, Screen Pops, Technical Training, Technical/Engineering Design, Telephone Skills, Telephony, Testing, User Documentation, Voice Response Systems
LOCATION
Frederick, MD
POSTED
26 days ago

Job Description
Salesforce Consultant (Sales Cloud & Service Cloud Voice)

  • Technical Skills
    • 3+ years of experience with Salesforce Sales Cloud and Service Cloud.
    • Hands-on experience with Service Cloud Voice and Amazon Connect integration.
    • Strong understanding of Salesforce declarative tools and security model.
    • Familiarity with CTI concepts and telephony integration.
  • Certifications
    • Salesforce Certified Sales Cloud Consultant (preferred).
    • Salesforce Service Cloud Consultant (preferred).
    • AWS Certified Cloud Practitioner or Amazon Connect experience (nice-to-have).

Key Responsibilities

  • Solution Design & Implementation
    • Configure and customize Salesforce Sales Cloud and Service Cloud Voice features.
    • Softphone setup, screen pops, call logging, and Omni Channel routing.
    • Design and implement Service Cloud Voice integration with Amazon Connect for voice capabilities.
    • Develop scalable solutions aligned with Salesforce best practices.
  • Business Analysis
    • Gather and analyze business requirements from stakeholders.
    • Translate requirements into functional specifications and technical designs.
    • Recommend process improvements leveraging Salesforce capabilities.
  • Integration & Automation
    • Implement automation using Flows and other declarative tools.
    • Ensure seamless integration between Salesforce and Amazon Connect.
    • Validate call routing, IVR flows, and screen pop functionality.
  • Testing & Deployment
    • Conduct UAT and support deployment to production.
    • Troubleshoot issues related to voice integration and Salesforce configuration.
  • Training & Support
    • Provide end-user training and create documentation.
    • Offer post-implementation support and resolve technical issues.

About the Company

C

ClifyX, INC

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