Job Title: Salesforce CRM Analytics (CRMA) Analyst Experience: 8+ Years Required Skills: Salesforce CRM Analytics, SAQL, Data Modeling, Solution Design, Security, Troubleshooting, Business Analysis
Job Summary
We are looking for an experienced Salesforce CRM Analytics (CRMA) Analyst with strong business analysis and technical expertise. The ideal candidate should be able to understand business requirements, translate them into technical solutions, design data models, develop analytics dashboards, and troubleshoot complex issues. The candidate must demonstrate hands-on experience with Salesforce CRM Analytics, SAQL, data integration, security, and solution architecture. Strong communication skills and the ability to work directly with business stakeholders and technical teams are essential.
Key Responsibilities
Gather, analyze, and document business requirements and translate them into technical specifications.
Design and develop Salesforce CRM Analytics dashboards, lenses, and datasets.
Write and optimize SAQL queries to support business reporting and analytical requirements.
Develop and maintain data models, dataflows, recipes, and data transformation processes.
Design scalable analytics solutions aligned with business needs and platform capabilities.
Configure and maintain security, access controls, and data visibility within Salesforce CRM Analytics.
Troubleshoot dashboard, dataset, dataflow, recipe, and SAQL-related issues.
Collaborate with Salesforce developers, architects, data engineers, and business stakeholders.
Participate in solution design discussions, technical reviews, testing, and deployment activities.
Track requirements, defects, user stories, and project activities using JIRA or equivalent project management tools.
Support user acceptance testing (UAT), defect resolution, and production support.
Communicate technical solutions and project status clearly to business and technical stakeholders.
Required Technical Skills
Hands-on experience with Salesforce CRM Analytics (CRMA).
Strong knowledge of SAQL and analytical query development.
Experience with data modeling, datasets, dataflows, and recipes.
Understanding of Salesforce data integration and transformation.
Knowledge of Salesforce security, permissions, and data access controls.
Experience with solution design and technical troubleshooting.
Familiarity with Salesforce objects, relationships, and reporting.
Experience using JIRA or similar tools for requirements, user stories, defects, and issue tracking.
Ability to translate business requirements into technical solutions.
Business Analysis Skills
Requirements gathering and documentation.
Functional and technical specification preparation.
Stakeholder communication and expectation management.
User stories, acceptance criteria, and process documentation.
Coordination between business users and development teams.
UAT planning, defect tracking, and validation.
Preferred Qualifications
Salesforce CRM Analytics or related Salesforce certifications.
Experience working in Agile/Scrum environments.
Familiarity with CI/CD and Salesforce deployment practices.