Job Description
Job Title : Salesforce CRM & TargetX Specialist
Position Overview
Support CRM operations and automated communications using Salesforce CRM and TargetX Communication Planner. This role focuses on creating, managing, renewing, and troubleshooting automated email and drip campaigns while maintaining Salesforce data, reports, and dashboards. The position is well suited to a hands-on specialist who can resolve campaign delivery issues and support reliable CRM and communication workflows.
What You'll Do / Key Responsibilities
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Create, manage, renew, and troubleshoot automated email and drip campaigns using TargetX Communication Planner.
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Support Salesforce CRM reports, dashboards, objects, fields, and data.
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Troubleshoot CRM- and campaign-related issues involving data, audiences, configuration, scheduling, and delivery.
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Support Salesforce and TargetX functionality related to CRM and campaign operations.
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Depending on experience and role needs, support CRM automation, data management, integrations, documentation, end-user training, and change-management activities.
Required Qualifications
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3+ years of experience working with Salesforce CRM.
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3+ years of experience working with TargetX.
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3+ years of experience with TargetX Communication Planner.
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3+ years of experience creating, managing, renewing, and troubleshooting automated email or drip campaigns.
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3+ years of experience with Salesforce reports, dashboards, objects, fields, and data.
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3+ years of experience troubleshooting CRM- and campaign-related issues, including data, audience, configuration, scheduling, and delivery problems.
Preferred Qualifications
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Experience supporting Salesforce and TargetX in a higher education environment.
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Experience supporting admissions, recruitment, enrollment management, student services, advancement, or similar operations.
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Experience with Salesforce Flow and other Salesforce automation tools.
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Experience with TargetX forms, events, portals, or other TargetX functionality.
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Working knowledge of HTML and CSS as they relate to email communications.
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Experience with Salesforce data imports, exports, Data Loader, or similar tools.
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Experience with CRM integrations and third-party applications.
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Experience developing documentation, providing end-user training, or supporting CRM migration and change-management activities.
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
#LI-SK8 #Salesforce #TargetX #SalesforceCRM #TargetXCommunicationPlanner #CRMAdministrator #EmailCampaigns #MarketingAutomation
Numbers & Facts
| Location | Columbia, MD |
| Job Type | Full-time, Employee |
| Industry | Computer/IT Services |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1990 |
| Website | https://www.htcinc.com/ |
About Company
Shaping careers since 1990 - our long tenured employees are a testimony of the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech in order to deliver purposeful solutions that amplify value.
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