Salesforce CRM Technical Intern

OVERVIEW

Job Title: CRM Technical Intern

Pay Rate: $16.50

Location: St Paul

Hours: Monday - Friday (TBD with student intern)

JOB SUMMARY

The ITS Enterprise CRM (Constituent Relationship Management) team has openings for student interns. This is an opportunity to gain hands-on experience connecting business operations and IT systems on Salesforce, the world's leading CRM platform.

CRM Team Student Interns provide frontline support for the Enterprise CRM, assist with system administration and configuration, and help build and maintain business process and support documentation. No prior Salesforce experience is required - training is provided, and interns work alongside CRM administrators, developers, and business analysts.This position is for 15-20 hours per week during the academic year, flexible around the student's class schedule, with the opportunity to continue into the summer.

Interns will be selected for suitable concentrations from technical/ticket support, documentation and knowledge management, or developer work based on interest and team need, but all interns contribute across both areas.

ESSENTIAL FUNCTIONS

• Provide day-to-day support, troubleshooting, resolution, or escalation of Enterprise CRM support tickets. Ensure status updates are properly documented and communicated to stakeholders.

• Collaborate with the Enterprise CRM Team and other ITS teams on assigned work.

• Attend to administrative tasks such as attending team meetings, sending and receiving email, and responding to instant messages.

• Follow ITS procedures for communication updates, ticket tracking, knowledge base, and documentation standards.

• Troubleshoot technical issues by researching online; reviewing forums and technical documentation to find solutions.

• Assist with development and upkeep of business process and support documentation.

• Draft, update, and organize knowledge base articles and internal team documentation.

• Proactively document and communicate status updates in Jira and TDX.

• Capture screenshots, step-by-step procedures, and job aids that enable end users and future team members to complete processes independently.

• Assist with documenting existing configuration and processes so that knowledge is retained and transferable.

• Assist with system administration and configuration

• Assist with test plan documentation and system testing

• Assist with data transformation, data audits, and data load preparation, including spreadsheet cleanup and validation.

• Other miscellaneous technology-related tasks.

TRANSFERABLE SKILLS

• Introduction to a variety of IT roles, including business analysis, technical writing, administration, support, and development
• Develop troubleshooting and technical skills
• Develop professional communication skills
• Develop a working knowledge of Salesforce CRM, the world's #1 CRM platform
• Gain experience working within Agile/Scrum practices and enterprise ticketing and project tracking tools (Jira, TDX).
• Exposure to a broader CRM and ERP technology tool suite (examples: Salesforce, Data Loader, ScheduleOnce, Qualtrics, Banner).
• Expand knowledge of Microsoft Office applications

QUALIFICATIONS

• Priority deadline for applying is September 21, 2026, though positions will be open until filled.
• No prior Salesforce knowledge or experience is required.
• First-year students strongly encouraged to apply, though all class years welcome to apply. *Must be currently enrolled University of St. Thomas student
• Interest in computer science, business analysis, database systems, technical writing, or web development.
• Detail oriented and strong organizational skills with the ability to multi-task
• Ability to communicate clearly and effectively in writing and in person
• Approachable and able to work effectively with people from varying backgrounds, both technical and non-technical.
• Ability to demonstrate independence and occasionally work without supervision
• General knowledge of Microsoft Office applications, and screen capture software
• Ability to think critically and apply analytical skills.

HOW TO APPLY

Priority deadline for applying is September 21, 2026, though positions will be open until filled. To be eligible for student employment, St. Thomas students must be degree seeking at the undergraduate, graduate and doctoral levels. Students must be actively enrolled at least part-time in courses for credit. For further information on eligibility please see the Student Employee Toolkit on One StThomas.

On the University of St. Thomas jobs page, follow the instructions to complete an online application.

In light of its commitment to create and maintain a safe learning and working environment, student employment with the University of St. Thomas may require consent and successful completion of a background screening.

The University of St. Thomas is an Equal Opportunity Employer, including disability and protected veteran status.