$95,000–$120,000 Per Year
1st Level Support, Acceptance Testing, Administrative Skills, Best Practices, Bug Tracking/Defect Management, Business Development, Business Solutions, Campaigns, Cloud Computing, Communication Skills, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Data Management, Data Quality, Database Administration, Decision Support, Declarative Programming Language Family, Fundraising, Identify Issues, Import/Export, Interpersonal Skills, Marketing, Nonprofit, Operational Support, Performance Analysis, Process Improvement, Quality Control, Reporting Dashboards, Reporting Skills, Requirements Management, Sales, Salesforce.com, Staff Training, Strategic Planning, Systems Scalability, Team Player, Testing, Training/Teaching, Volunteer Management
Are you an experienced Salesforce Database Admin looking to make a difference in the Not For Profit sector? This role offers an exciting opportunity to manage and optimize Salesforce systems to support organizational goals in New York.
Client Details
This opportunity is with a small-sized organization in the Not For Profit industry, dedicated to making a positive impact in the community. The organization values innovation and efficiency in delivering its mission and relies on a strong technology team to achieve its objectives.
Description
- Administer and optimize Salesforce Sales Cloud with Nonprofit Success Pack (NPSP) and Marketing Cloud, including management and implementation of third‑party integrations and the Sales Cloud-Marketing Cloud connection.
- Handle second-level tickets in the new Nonprofit Cloud (Salesforce NPC).
- Provide end‑to‑end Salesforce administration and user support across the organization, serving as first‑level support, managing escalations, and delivering troubleshooting and training as needed.
- Partner with internal departments and external vendors to translate business needs into system enhancements and scalable solutions.
- Configure and customize Salesforce functionality-including objects, fields, flows, security, page layouts, and user access-to support operational and fundraising requirements.
- Perform data management and integrity activities, including imports, exports, audits, cleanup, deduplication, and ongoing maintenance of core data objects such as contacts, leads, campaigns, cases, reports, and dashboards.
- Design, build, and distribute standard and advanced reports and dashboards to support internal decision‑making and external reporting needs.
- Test system changes, resolve defects, and monitor platform performance to ensure stability, data quality, and reliability.
- Drive continuous improvement by automating manual processes, enhancing support workflows, expanding self‑service capabilities, and recommending new Salesforce features and best practices.
- Contribute to cross‑functional initiatives and strategic planning efforts, promoting adoption and effective use of Salesforce across fundraising, marketing, outreach, and volunteer management.
- Participate in assigned team, departmental, and organizational meetings and events.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
Profile
A successful Salesforce Database Admin should have:
- A minimum of 3 years of experience administrator experience with Salesforce, Raiser's Edge, or an equivalent system required.
- Salesforce Administrator certification preferred.
- Experience in nonprofit success pack.
- Able to design and develop business solutions leveraging Salesforce declarative programming and administration (custom objects, reports, workflows, assignment rules, flows), working with the stakeholders to define requirements, build, test, UAT, and implement.
- Excellent communication and interpersonal skills, ability to communicate technical issues to a non-technical audience.
- Strong customer service orientation.
- Demonstrated commitment to data integrity and quality control.
- Capacity to train staff in foundational data entry techniques and use of CRM tools to develop reports and create dashboards.
- Previous experience working in a client-facing role.
- Willingness to further enhance knowledge by taking Salesforce certification exams.
Job Offer
- Competitive annual salary ranging from $95,000 to $120,000 USD.
- Opportunity to work in a mission-driven, Not For Profit organization.
- Engaging work environment that values innovation and impact.
- Room for professional growth and development.
If you're ready to join a team that makes a meaningful difference, apply today!
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.