Salesforce Developer

Key Responsibilities

• Design, build, and deliver robust Salesforce solutions using Lightning Web Components, Aura components, APEX classes/triggers, utilizing best practices and optimized code for performance and scalability.

• Lead development efforts in Agentforce (sales/service/field AI agents) and develop integrations to embed intelligent automation into agent and field workflows.

• Configure and extend Service Cloud features for call center agents, omni-channel routing, case management, and custom automation.

• Implement Field Service Lightning (FSL) workflows (service territories, work orders, dispatcher console, mobile field app customizations) for emergency roadside operations.

• Integrate Salesforce with external systems and platforms via APIs (REST/SOAP), Platform Events, middleware (e.g., MuleSoft) and manage data flows across Sales Cloud, Service Cloud, FSL and other systems.

• Engage with architects and business teams to translate requirements into technical solutions, document architecture, write technical specifications, and deploy solutions using modern DevOps practices (SFDX, CI/CD).

• Enforce code quality, security controls, governance standards (sharing/security model, bulk processing, governor limits), and mentor junior developers.

• Stay current with Salesforce releases and best practices, proactively recommending platform improvements and innovations.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering or a related field.

• Minimum 5+ years of hands-on Salesforce development experience in enterprise settings, including large-scale multi-cloud implementations.

• Extensive experience with:

  • Lightning Web Components (LWC) and/or Aura components

  • APEX programming (classes, triggers, batch/queueable jobs)

  • Salesforce Service Cloud configuration and customization

  • Field Service Lightning implementation (service territories, scheduling/dispatch, mobile field app)

  • Integration frameworks: REST/SOAP APIs, Platform Events, Change Data Capture

  • Modern Salesforce DevOps tools (SFDX, Git, CI/CD pipelines)

• Strong understanding of Salesforce security/sharing model, data modelling, SOQL/SOSL.

• Proven track record delivering enterprise Salesforce solutions, collaborating across teams, and taking end-to-end ownership of technical delivery.

Preferred Qualifications

• Salesforce certifications such as Platform Developer I & II, Service Cloud Consultant, Field Service Lightning Consultant, Agentforce/Einstein certs.

• Experience developing and deploying Agentforce or AI-based digital agent solutions.

• Experience in the insurance, field service or roadside assistance domain.

• Familiarity with middleware platforms (MuleSoft, Dell Boomi) and third-party system integrations (telemetry, dispatch, repair networks).

• Strong leadership, mentoring capability, and ability to set technical direction and standards.

Skills & Attributes

• Exceptional problem-solving, debugging and performance-tuning skills in Salesforce contexts (governor limits, bulk processing).

• Excellent communication, able to articulate technical issues to non-technical stakeholders and collaborate with cross-functional teams.

• Hands-on, delivery-oriented mindset, comfortable with rapid change and innovation.

• Commitment to continual learning, especially in advanced/developing areas like AI agents, automation, and large-scale orchestration.

#LI-NN1