Job Description
Key Responsibilities- Design, develop, and deploy custom solutions on the Salesforce platform using Apex, Lightning Web Components (LWC), SOQL, and Flows.
- Build and maintain integrations between Salesforce and Amazon Connect, including CTI/softphone, call routing, IVR, and contact flows.
- Configure Amazon Connect contact flows, Lambda functions, and related AWS services (Lex, S3, DynamoDB, Kinesis as needed).
- Implement and optimize Salesforce Service Cloud Voice or comparable CTI integrations.
- Collaborate with business stakeholders to translate requirements into scalable technical solutions.
- Perform code reviews, unit testing, and ensure adherence to Salesforce best practices and governor limits.
- Troubleshoot and resolve integration and performance issues across the Salesforce–AWS stack.
Required Qualifications- 5–6 years of Salesforce development experience (Apex, LWC, triggers, integrations).
- Demonstrated hands-on experience with AWS Connect / Amazon Connect.
- Experience with Service Cloud and contact center implementations.
- Strong understanding of REST/SOAP APIs and integration patterns.
- Familiarity with AWS Lambda and core AWS services.
- Salesforce Platform Developer I certification (or equivalent experience).
Preferred Qualifications- Salesforce Platform Developer II and/or Service Cloud Consultant certifications.
- Experience with Service Cloud Voice.
- Based in or near Atlanta, GA (not a hard requirement).
Flexible work from home options available.
Numbers & Facts
| Location | Atlanta, GA |
| Job Type | Full-time |
Skills
AWS Lambdaunmatched
Amazon Simple Storage Service (S3)unmatched
Amazon Web Services (AWS)unmatched
Application Programming Interface (API)unmatched
Best Practicesunmatched
Call Centersunmatched
Call Routingunmatched
Cloud Computingunmatched
Code Reviewsunmatched
Computer Telephony Integration (CTI)unmatched
Consultingunmatched
Identify Issuesunmatched
LEX (LEXical analyzer)unmatched
Maintain Complianceunmatched
Problem Solving Skillsunmatched
REST (Representational State Transfer)unmatched
Requirements Managementunmatched
SOAP (Simple Object Access Protocol)unmatched
Salesforce.comunmatched
Software Engineeringunmatched
Unit Testunmatched
Voice Response Systemsunmatched
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