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Salesforce Engagement Manager
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Role description
Job Title :Salesforce Engagement Manager
Job Location : Boston, Massachusetts
Role Summary
The Onsite Engagement Manager acts as the primary point of contact between the client and the offshore/onshore delivery teams
This role is responsible for managing client relationships ensuring successful project delivery driving commercial outcomes and maintaining high customer satisfaction
Key Responsibilities
Client Stakeholder Management
Serve as the primary escalation point for the client at the onsite location
Build and maintain strong trusted relationships with client stakeholders
Lead client governance meetings steering committees and status reviews
Manage expectations related to scope schedule cost and delivery outcomes
Delivery Program Management
Own end-to-end delivery for assigned engagements ensuring adherence to SLAs and KPIs
Coordinate with offshore delivery managers architects QA and development teams to ensure seamless execution
Monitor project progress risks issues and dependencies drive mitigation plans proactively
Ensure compliance with contractual commitments and quality standards
Financial Commercial Management
Manage engagement financials including revenue margins billing forecasts and cost controls
Own invoicing milestone tracking change requests CRs and contract amendments
Identify opportunities for scope expansion upsell and cross sell
Resource Capacity Management
Plan and manage onsite/offshore staffing in alignment with project needs
Support resource onboarding role clarity utilization optimization and continuity
Work closely with HR staffing and PMO teams for extensions and rampups
Risk Compliance Governance
Ensure adherence to organizational security and compliance standards at the client site
Identify delivery operational and commercial risks early and address them effectively
Maintain accurate documentation for audits contracts and governance reviews
Pre-Sales Growth Support
Support presales activities including solutioning estimations proposals and client presentations Act as a trusted advisor to clients by identifying transformation and improvement opportunities
Required Skills Experience
10 to 15 years of experience in IT services consulting or digital transformation engagements
Proven experience in onsite client management and global delivery coordination
Strong understanding of project program management methodologies Agile Waterfall Hybrid
Solid exposure to commercial models Fixed Price TM Managed Services
Excellent communication negotiation and stakeholder management skills
Skills
Mandatory Skills : Account Management & Mining, Project Governance, Project Planning, Pursuit/ Proposal Management, Stakeholder Management
Good to Have Skills : Benefits Management, Risk/Crisis Management
Other details
Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual''s skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 124,030.00 to 171,398.00 per year
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About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
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