Aerospace and Defense, Best Practices, Cloud Architecture, Cloud Computing, Customer Support/Service, ERP (Enterprise Resource Planning), Equipment Maintenance/Repair, Internet of Things, Leadership, Manufacturing, Mentoring, Middleware, Mobile Applications, On Site Support, Pre-Sales, Preventative Maintenance, Product Demonstration, REST (Representational State Transfer), Reporting Dashboards, Sales, Salesforce.com, Service Delivery, Service Level Agreement (SLA), Technical Leadership, Technical Writing, Technical/Engineering Design
Job Title: Salesforce Field Service Architect
Duration- Fulltime Permanent
Location: Atlanta, GA (Onsite from Day 1)
Job Description:
Must Have Technical/Functional Skills
10+ years of Salesforce platform experience, including 5+ years architecting and delivering Salesforce Field Service (FSL) solutions for manufacturing, industrial, or aerospace customers within the U.S. market
Roles & Responsibilities
Field Service Architecture & Design
• Own the end to end architecture of Salesforce Field Service solutions, ensuring scalability, performance, and alignment with enterprise standards.
• Design and implement complex FSL capabilities, including:
o Work Orders & Work Order Line Items
o Service Appointments & Scheduling Policies
o Intelligent Dispatch & Optimization
o Mobile Workforce Enablement (Salesforce Field Service Mobile App)
o Asset, Installed Base, and Warranty Management
• Architect solutions for high volume service environments, including preventive maintenance, break/fix, depot repair, and condition based service models.
Manufacturing / Industrial Domain Expertise
• Translate manufacturing and aerospace field service processes into Salesforce solutions, including:
o Installed asset hierarchies and serialized parts
o Spare parts logistics and returns (RMA)
o Technician skill based routing and certification tracking
o Compliance, safety, and regulatory requirements (U.S. market)
• Support service models common to industrial and aerospace customers such as contract based service, SLAs, and uptime driven service outcomes.
Platform & Integration Leadership
• Define Salesforce platform architecture across Sales Cloud, Service Cloud, Field Service, and Experience Cloud.
• Design robust integration patterns with ERP, MES, FSM, IoT, and external scheduling or inventory systems using REST, event driven, and middleware based approaches.
• Ensure proper use of Data Cloud, reporting, and analytics to enable service performance insights and executive dashboards.
Governance, Quality & Best Practices
• Enforce Salesforce architectural best practices, including:
o Governor limit aware designs
o Asynchronous processing patterns
o Secure data access and role hierarchies
• Lead solution reviews, technical design documentation, and deployment strategies.
• Mentor developers and administrators on FSL and platform best practices.
Generic Managerial Skills, If any
Stakeholder & Delivery Leadership
• Act a s a trusted advisor to business and IT leadership.
• Lead discovery workshops, solution envisioning sessions, and architecture reviews.
Support presales activities, including solution demos, estimations, and technical proposals when required.
Q
Q1 Technologies, Inc
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.