We are seeking a motivated and experienced problem-solver to serve as a Subject Matter Expert for our Field Service systems. This role is pivotal in bridging the gap between our business objectives and technology solutions. You will be the go-to expert for our core Field Service platform, responsible for analyzing complex challenges, designing effective solutions, and driving the implementation of key initiatives. The ideal candidate will have a deep functional and technical understanding of Salesforce Field Service and a passion for improving processes and solving intricate problems.
Responsibilities:
Serve as the primary subject matter expert for the Salesforce Field Service platform, providing technical and functional guidance.
Partner with field service, customer service, and other business stakeholders to understand their needs, pain points, and strategic objectives.
Lead business analysis efforts by capturing, documenting, and translating business requirements into detailed functional specifications and system designs.
Analyze complex business problems and design scalable, effective solutions within the Salesforce ecosystem.
Configure and customize the Salesforce Field Service application, including work orders, service appointments, asset management, scheduling logic, and the mobile experience.
Act as a key problem solver by troubleshooting, diagnosing, and resolving complex technical and functional issues within the platform.
Collaborate with internal IT teams, system administrators, and external partners to deliver integrated and robust solutions.
Develop and execute test plans to ensure the quality and stability of new features and enhancements.
Contribute to the strategic roadmap for field service technology, identifying opportunities for innovation, process automation, and efficiency gains.
Create documentation and provide training to business users to drive adoption and ensure best practices are followed.
Requirements:
Bachelor's Degree or 5+ years of equivalent experience in an information systems or business analysis role.
3+ years of hands-on experience with Salesforce Field Service (SFS), including implementation, configuration, and support.
Proven experience in a role blending functional business analysis and technical system configuration.
Deep understanding of core field service business processes (e.g., dispatch, scheduling, work order management, inventory, mobile workforce operations).
Strong analytical, problem-solving, and critical-thinking skills.
Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
Preferred Skills:
Salesforce certifications (e.g., Salesforce Administrator, Field Service Consultant).
Experience with Agile or other iterative development methodologies.
Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
A strategic thinker with a passion for using technology to solve business challenges and drive value.
Experience with large-scale transformation projects.
26-00871
Numbers & Facts
Location
Benton Harbor, MI
Skills
Agile Programming Methodologiesunmatched
Analysis Skillsunmatched
Asset Managementunmatched
Automationunmatched
Best Practicesunmatched
Business Analysisunmatched
Business Processesunmatched
Communication Skillsunmatched
Consultingunmatched
Customer Acquisitionunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Ecosystemsunmatched
Functional Analysisunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Multitaskingunmatched
Needs Assessmentunmatched
On Site Supportunmatched
Order Managementunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Requirements Managementunmatched
Salesforce.comunmatched
Systems Administration/Managementunmatched
Test Plan/Scheduleunmatched
Testingunmatched
Training/Teachingunmatched
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