Salesforce Field Service Consultant

TekWissen LLC

Davidson, NC(remote)

JOB DETAILS
SALARY
$80–$80
SKILLS
Agile Programming Methodologies, Analysis Skills, Atlassian JIRA, Backlog Prioritization, Best Practices, Business Analysis, Business Processes, Business Solutions, Business Support, Communication Skills, Consulting, Data Migration, Diversity, Documentation, Energy Efficiency, Equipment Maintenance/Repair, Establish Priorities, HVAC, Home Automation, Interpersonal Skills, On Site Support, Process Analysis, Project Development, Requirements Management, Residential Construction, Risk Analysis, Salesforce.com, Software Development Lifecycle (SDLC), Team Player, Technical Strategy, Testing, Usability Engineering, User Experience Design (UXD), User Interface/Experience (UI/UX), Workforce Management, Writing Skills
LOCATION
Davidson, NC(remote)
POSTED
3 days ago
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating, ventilation, and air conditioning (HVAC) systems, and commercial and residential building services, parts, support, and controls; energy services and building automation.
Role: Salesforce Field Service Consultant
Location: Davidson, NC, 28036
Duration: 6 months
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
  • The ideal candidate combines strong business analysis discipline with practical Salesforce solution experience, focus on Field Service and Field Service Mobile.
  • They are comfortable leading workshops, challenging assumptions, documenting end-to-end requirements, partnering with technical teams, and helping drive enterprise-scale Salesforce solutions from concept through deployment.
  • They understand both the operational realities of field service organizations and the technical considerations required to implement scalable Salesforce solutions.
Responsibilities:
  • Facilitates customer requirements and solution design workshops
  • Gather requirements and conduct business process analysis related to features and functionality across Trane Technologies Strategic Business Units
  • Captures and maps business requirements to system/technical requirements and identifies gaps and risks
  • Assess and make recommendations on processes, designs, operations, and testing
  • Understands the technical depth of the project and validates the correct resources for the project
  • Manages and participates in the entire software development lifecycle
  • Recommends alternative approaches, analyzes impacts, and provides sizing estimates
  • Participates in and facilitates development efforts to execute upon needed requirements or solution design changes to support improvements to the user experience
  • Manage the development of project backlog, write user stories and acceptance criteria for development
  • Serve as a subject matter expert to drive development decisions and prioritization
  • Participate in support of existing, complex multi-disciplined solutions and in future implementations
  • Collaborate with business functions and other IT teams to define, plan, model, govern, and implement Salesforce capabilities
  • Proactively communicate risks associated with solution design integrity to key stakeholders
  • Ensure ownership and accountability to effectively resolve gaps systemically to completion
  • Drive the adoption of standard work processes, standard application functionality and data standards
Qualifications:
  • User experience design and usability
  • Ability to work in a fast-paced environment
  • Strong communication, interpersonal and consultative skills
  • An analytical mindset, problem solving and presentation skills
  • Excellent documentation skills
  • Ability to work with the project team within the agile methodology
  • Experience working with Jira
  • Demonstrated ability to differentiate and clearly articulate where business functionality can be mapped to Salesforce out of the box functionality versus requiring customization
  • Understand, embed and champion internal Salesforce Center of Excellence best practices with customers
Experience designing or supporting business solutions for:
  • work orders
  • service appointments
  • dispatch and scheduling
  • technician mobility
  • service territories and resources
  • field execution workflows
  • Strong experience designing or building Salesforce integrations with third-party systems
Experience supporting data migrations from third-party systems into Salesforce
  • Working knowledge of Salesforce platform capabilities including
  • Salesforce Field Service and SF field Service Mobile
  • Sales Cloud
  • Service Cloud
  • Experience Cloud / Communities
  • Marketing Cloud
  • Bachelor's degree
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/