Salesforce Functional Business Analyst

General Information

Locations

• Montreal, CAN
• Toronto, CAN

Business Function

Enterprise application platforms

Date posted

Monday, May 11, 2026

Ref #

JBR0001065

Description and Requirements

Job Description

Slalom is a purpose-led, global business and technology consulting company. Our purposeto help people and organizations dream bigger, move faster, and build better tomorrows for allguides everything we do. And our north star is our vision of a world in which each person has the opportunity to love their life and work.

Since our consulting business started in 2001, Slalom has grown rapidly to 13,000+ team members in six countries and 43 markets. We have close partnerships with over 400 leading technology providers, including AWS, Google, Microsoft, Salesforce, Snowflake, and Tableau.

From strategy to implementation, our approach is fiercely human. We deeply understand our customersand their customersto deliver practical, end-to-end solutions that drive meaningful impact.

What makes Slalom different?

• We take love seriously. So seriously that we measure customer love in ten dimensions and use those metrics to guide our actions.
• Head and heart in everything we do. We show up authentically and get to know you, always leading with empathy and kindness.
• Local soul, global scale. Because we live where we work, were committed to our local communities and your long-term successwhile also staying connected globally.
• Momentum that outlasts us. We work with our customers teams every step of the way, teaching and empowering them to continue the momentum even after we leave.
• Deep connections, better outcomes. Our thorough understanding of partner technologies and priorities drives trusting relationships and exponential impact.

Were honored to be consistently recognized as a great place to work, including being one of Fortunes 100 Best Companies to Work For seven years running.

As a Platinum Salesforce partner, we help our clients transform the way they connect with their customers.

Title: Salesforce Business Analyst (Consultant)

Responsibilities:

• Propose, implement, and manage the implementation of Salesforce solutions that meet business requirements.
• Lead client sessions to gather, define, and document business requirements.
• Develop implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support.
• Document requirements in the form of use cases.
• Demonstrate solution functionality to business stakeholders as needed.
• Design and participate in end-user acceptance testing.
• Present solution options to customer, evaluating the pros and cons of declarative configuration against code and customization.
• Perform impact analysis for scope change requests, document changes to requirements, configuration, and data mapping.
• Participate in declarative system configuration.
• Provide technical and functional expertise to project teams.
• Participate in training content development and Administrator and end-user training delivery.

Qualifications:

• 2+ years of CRM experience and proven understanding of a full software development lifecycle
• 2+ years of hands-on experience with packaged applications, preferably Salesforce, implementing full project lifecycles.
• Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs
• Skilled at defining and documenting business processes and requirements for ongoing system improvement initiatives
• Content knowledge - Experience designing and implementing Salesforce solutions
• Analytical techniques - Experience leading requirements gathering sessions and documenting the outcome, including designing process flows and helping define test scripts
• System configuration - Ability to effectively design a scalable solution to meet client business needs, and participate in system configuration when necessary
• Project management - Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understanding of core project management concepts, theories, practices, and methods
• Change management and scope control - Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues management and change control logs to understand status and identify potential risk situations
• Familiarity with agile software delivery methodologies and tools such as Scrum, Jira, and Rally
• Active Salesforce certifications or ability to achieve relevant certifications upon hire
• Must be bilingual (French/English)

Hybrid/In office: We are hybrid but there are expectations that if your team leader requires you onsite that you are able to meet those expectations/requirements

Slalom Employee Perks:

Slalom is committed to fair and equitable compensation practices. For this position, the expected base salary pay range is 84,000-125,000CAD.

• Culture & fun!
• Lunch & learns
• Health & wellness activities
• Annual retreats
• Holiday parties
• Employee resource groups
• Social clubs & activities
• Vacation (20 days prorated based on start date & wellness/sick days)

Tangible perks

• Competitive compensation package
• $100 cell phone monthly reimbursement
• Registered Retirement Program (RRSP) & Employer Matching
• Tax-Free Savings Account (TFSA)
• Annual Thrive Well-Being Gift Card
• Family planning/ Fertility Benefit
• Maternity/Parental Leave Top-Up
• Medical & Dental Benefits
• Life and AD&D Insurance
• Access to Supplementary Life and AD&D Insurance
• Access to the Employee Assistance Program (EAP) and Inkblot Therapy
• And more!
• All benefits are subject to eligibility requirements

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

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