Job Description
Job Title: Salesforce Marketing Operations Manager
Location: Durham, NC 27709 (Hybrid 2 3 days/week preferred or Remote)
Pay rate: $95.00/hr $120.00/hr
Work schedule: Monday Friday, 8:00 AM 5:00 PM EST (40.0 hours/week; 6-month contract)
Overview
The Salesforce Marketing Operations Manager serves as the operational owner of Grifols' Salesforce platform ecosystem during a 6-month engagement focused on stabilizing, governing, and optimizing CRM and marketing technology capabilities. Working closely with Marketing, IT, Analytics, and third-party vendors, this role oversees platform enhancements, data governance, campaign execution frameworks, and release management. The manager translates business requirements into technical solutions while establishing a 12 18 month platform roadmap and preparing the organization for future capabilities, including Salesforce Data Cloud and advanced personalization.
Job Specifications
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.
Location: Durham, NC 27709 (Hybrid 2 3 days/week preferred or Remote)
Pay rate: $95.00/hr $120.00/hr
Work schedule: Monday Friday, 8:00 AM 5:00 PM EST (40.0 hours/week; 6-month contract)
Overview
The Salesforce Marketing Operations Manager serves as the operational owner of Grifols' Salesforce platform ecosystem during a 6-month engagement focused on stabilizing, governing, and optimizing CRM and marketing technology capabilities. Working closely with Marketing, IT, Analytics, and third-party vendors, this role oversees platform enhancements, data governance, campaign execution frameworks, and release management. The manager translates business requirements into technical solutions while establishing a 12 18 month platform roadmap and preparing the organization for future capabilities, including Salesforce Data Cloud and advanced personalization.
Job Specifications
- Direct Salesforce platform operations, managing enhancement requests, intake prioritization, solution delivery, data quality, and release planning
- Oversee Salesforce Sales Cloud, Service Cloud, and Marketing Cloud workflows, optimizing donor engagement, customer lifecycle, and retention programs
- Function as primary operational liaison between business units, internal IT resources, external consultants, and technology vendors
- Maintain the Salesforce enhancement roadmap, build executive governance dashboards, and track key campaign, journey, and platform utilization metrics
- Establish and document governance frameworks, operational workflows, and standard operating procedures to reduce operational risk
- Minimum 5 years of hands-on Salesforce platform experience required
- Minimum 3 years managing Salesforce operations, CRM programs, or platform governance required
- Strong working knowledge of Salesforce Sales Cloud, Service Cloud, platform administration capabilities, and business process optimization required
- Proven experience managing cross-functional stakeholders, external vendors, and consultants required
- Experience with Salesforce Marketing Cloud, Data Cloud / CDP, donor engagement, or healthcare/life sciences regulated environments preferred
- Salesforce certifications (Administrator, Advanced Administrator, or Business Analyst) preferred
- Engagement Duration: 6-month contract assignment.
- Work Arrangement: Hybrid (2 3 days onsite in Durham, NC) preferred; open to Remote candidates.
- Clean candidate resume submittal without supplier logos, header branding, citation links, or source links.
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.
Numbers & Facts
| Location | Durham, NC (Remote) |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Year Founded | 2014 |
| Website | http://www.insyncstaffing.com/default.html |
About Company
We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible.
inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced.
The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
Skills
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