Salesforce/Ncino BA

Client is looking for an expert Business Analyst (BA) with Salesforce experience. The candidate will have excellent communication skills and the ability to collaborate both with business and technical leadership. The scope of work includes understanding the information business vision and roadmap items, and documenting them in detailed business requirements, while continually working with both business and technology teams to ensure the alignment, quality, and final delivery features. The ideal candidate will have experience with Salesforce and nCino.

Responsibilities:

• Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time dat
• Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
• Create and implement precise management plans for every project, with attention to transparent communication at all levels
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
• Determine and develop user requirements for systems in production, to ensure maximum usability
• Partner with stakeholders across business units (ex: Commercial Lending, Finance, Operations, Security and Compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations

Qualifications:

• Bachelor's degree
• Five or more years of experience in analytics and systems development
• Excellent experience with Salesforce and/or nCino
• Proven analytical abilities
• Experience in generating process documentation and reports
• Excellent communication skills, with an ability to translate data into actionable insights
• Excellent working knowledge of relevant Microsoft applications
• Proven ability to manage projects and user testing
• High proficiency in technical writing

Donato Technologies Inc. is a trusted IT staffing, consulting, and software development partner headquartered in Dallas, Texas. We support clients across industries by understanding their unique business needs and delivering tailored technology and workforce solutions. Our focus is on connecting the right talent with the right opportunity-ensuring clients receive dependable, skilled professionals and candidates receive meaningful career growth and support. We work closely with small to mid-sized organizations to provide flexible, high-quality services that drive performance, innovation, and long-term success.