Salesforce Order Management (OMS) Technical Architect

Job Title: Salesforce Order Management (OMS) Technical Architect
Location: Hybrid (Chicago, Atlanta, Dallas, Houston, New York, San Francisco)
Employment Type: Full-Time

Overview
We are seeking a Salesforce Order Management (OMS) Technical Architect who can lead the design and delivery of end-to-end order lifecycle solutions across complex, enterprise environments.
This is not a traditional Salesforce role. This position sits at the intersection of business operations, system architecture, and integration engineering, focused on solving real-world challenges across order fulfillment, payments, shipping, returns, and customer visibility.
The ideal candidate is a hands-on architect who can translate business problems into scalable technical solutions and lead cross-functional teams to deliver measurable outcomes.

What You Will Own
You will be responsible for designing and delivering solutions that address post-order complexity at scale, including:

• Order fulfillment mismatches
• Payment processing and reconciliation issues
• Shipment tracking and customer visibility gaps
• Returns, refunds, and reverse logistics workflows
• Data consistency across multiple systems

Key Responsibilities
End-to-End Architecture

• Design and implement complete order lifecycle solutions using Salesforce Order Management (OMS)
• Define architecture across commerce, service, operations, and backend systems
• Ensure scalability, reliability, and performance in high-volume environments

Integration Leadership (CRITICAL)

• Architect and deliver integrations between Salesforce and:
  • ERP systems
  • WMS (Warehouse Management Systems)
  • Payment gateways
  • Shipping/carrier platforms
• Design API-driven and event-driven architectures for real-time data flow
• Ensure data integrity and synchronization across systems

Post-Order Process Optimization

• Lead design of workflows across:
  • Fulfillment and shipping
  • Order tracking and customer notifications
  • Returns (RMA), refunds, and exchanges
• Improve operational visibility and customer experience

Salesforce Technical Leadership

• Provide hands-on leadership across:
  • Apex development
  • Flows and automation
  • Platform Events
  • CI/CD pipelines
• Establish best practices for scalable Salesforce OMS implementations

Business & Stakeholder Alignment

• Lead workshops with business stakeholders to gather requirements
• Translate operational challenges into technical solutions
• Communicate architecture decisions clearly to both technical and non-technical audiences

Enterprise Architecture Mindset

• Align solutions to broader enterprise architecture strategy
• Ensure consistency across:
  • Business processes
  • Data models
  • Systems and technology layers

What Success Looks Like

• Order lifecycle flows operate seamlessly across systems
• Reduced fulfillment and payment errors
• Improved customer visibility (real-time tracking, updates)
• Scalable architecture supporting high transaction volumes
• Strong alignment between business and technology teams

Required Experience

• 5–10+ years of Salesforce experience, including architecture roles
• Deep expertise in Salesforce Order Management (OMS)
• Proven experience designing end-to-end order lifecycle solutions
• Strong experience with enterprise integrations (ERP, WMS, payments, carriers)
• Hands-on experience with:
  • Apex
  • Flows
  • Platform Events
  • API integrations (REST, event-driven)
• Experience designing real-time, event-driven systems
• Strong understanding of data consistency and system orchestration

Preferred Experience

• Salesforce Architect certifications
• Experience with Commerce Cloud
• Background in retail, eCommerce, or high-volume consumer operations
• Experience solving real-world issues such as:
  • Fulfillment mismatches
  • Payment failures
  • Shipment tracking gaps
  • Returns/refunds complexity

What We’re Really Looking For
We are looking for someone who has:

• Built or fixed complex order management systems at scale
• Integrated Salesforce with multiple enterprise platforms
• Solved real operational problems—not just configured systems
• Led architecture decisions and influenced business stakeholders

What This Role Is NOT

• Not a pure Salesforce Admin role
• Not just an Apex Developer
• Not limited to Sales/Service Cloud configuration

This role directly impacts revenue operations, customer experience, and operational efficiency. You will play a key role in transforming how orders are processed, fulfilled, and delivered across the enterprise.