Salesforce Product Owner / Product Manager

Location: Malvern, PA
Work Mode: Hybrid

Responsibilities:

• Develop and execute a multi-year Salesforce product roadmap aligned with business objectives.
• Define product vision, strategy, and priorities for Salesforce FSC and related Salesforce platforms.
• Balance business priorities, technical debt, compliance requirements, and platform enhancements.
• Maintain and prioritize a value-driven product backlog.
• Gather, analyze, and document business requirements through stakeholder meetings and workshops.
• Perform gap analysis and identify opportunities for Salesforce-driven process improvements.
• Translate business needs into detailed functional requirements, user stories, and acceptance criteria.
• Collaborate with Salesforce architects, developers, and administrators to design scalable solutions.
• Act as the primary liaison between business users and technical teams.
• Support test planning and test case creation.
• Coordinate User Acceptance Testing (UAT) activities.
• Monitor Salesforce platform utilization and performance.

Requirements:

• Bachelor's Degree in Business, Information Systems, Computer Science, or related field.
• Minimum 10 years of overall IT experience.
• Minimum 5 years of experience as a Salesforce Product Owner/Product Manager.
• Strong experience with Salesforce Financial Services Cloud (FSC).
• Hands-on experience with CRM roadmap planning and Salesforce implementations.
• Proven expertise in preparing BRDs, SRS, Functional Specifications, Gap Analysis, and Solution Design Documents.
• Strong understanding of Agile and Scrum frameworks.
• Excellent communication, presentation, and stakeholder management skills.
• Experience working in onsite-offshore delivery models.

Preferred Skills:

• Banking & Financial Services Domain
• Wealth Management
• Lending & Mortgage Operations
• Financial Advisory Platforms
• Customer Relationship Management (CRM) Transformation Programs
• Digital Transformation Initiatives
• Certified Scrum Product Owner (CSPO)
• Salesforce Certified Business Analyst
• Salesforce Administrator Certification
• Salesforce Financial Services Cloud Accreditation