Salesforce Product Platform lead

Job Title :Salesforce Techno-Functional Analyst

Overview / Summary

The team is seeking a techno-functional resource to support Salesforce platform enhancements through product management, business analysis, configuration, and project delivery. This role serves as a bridge between business stakeholders and technology partners, owning initiatives end-to-end from discovery through implementation. The resource should be highly self-directed and comfortable operating in ambiguity with limited day-to-day direction.

Key Responsibilities

• Intake and validate business problems.
• Conduct stakeholder discovery sessions.
• Define requirements.
• Create solution options.
• Work with architecture and IT partners.
• Perform Salesforce configuration directly.
• Perform non-code Salesforce platform changes.
• Manage workflows, layouts, and configurations.
• Manage implementation activities.
• Support testing and deployment.
• Coordinate training and rollout activities.
• Operate within established governance and architecture standards.
• Create and maintain Business Requirements Documents (BRDs).
• Create and maintain Functional Requirements Documents (FRDs).
• Maintain configuration documentation.
• Maintain testing documentation.
• Document decision rationale and traceability.

Key Systems

• Primary: Salesforce
• Supporting: Jira, SDLC-related tooling and processes

Required Qualifications

• Salesforce administration and configuration experience.
• Product management experience.
• Project management experience.
• Business analysis experience.
• SDLC experience.
• Requirements documentation experience.
• Stakeholder management experience.
• Highly self-directed working style.
• Ability to operate effectively in ambiguity.
• Ability to work with limited day-to-day direction.
• Strong professional maturity.
• Ability to independently drive work to completion.

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