Salesforce QA Tester

Salesforce QA Tester (Sales Cloud & CTI)

• Technical Skills

o 3+ years of QA experience with Salesforce Sales Cloud.

o Hands-on experience testing CTI integrations

o Familiarity with Salesforce declarative features and data model.

o Experience with QA Automation tools is a plus.

• Certifications (Preferred)

o Salesforce Administrator or Sales Cloud Consultant.

Roles & Responsibilities

• Testing & Quality Assurance

o Develop and execute test plans, test cases, and test scripts for Salesforce Sales Cloud features and CTI integrations.

o Perform functional, regression, integration, and UAT testing.

o Validate workflows, automation, and security settings within Salesforce.

o Test CTI functionality including call routing, screen pops, and softphone integration.

• Defect Management

o Identify, document, and track defects using tools like Jira or similar.

o Collaborate with developers and admins to resolve issues promptly.

• Business Process Validation

o Ensure Salesforce configurations align with business requirements.

o Validate data integrity and system performance post-deployment.

• Documentation & Reporting

o Maintain detailed test documentation and provide regular QA status reports.

o Create and update test cases for new features and enhancements.

Salary Range- $90,000-$100,000 a year

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