Salesforce QA Tester

Job Description
Salesforce QA Tester (Sales Cloud & CTI)

• Technical Skills
  • 3+ years of QA experience with Salesforce Sales Cloud.
  • Hands-on experience testing CTI integrations
  • Familiarity with Salesforce declarative features and data model.
  • Experience with QA Automation tools is a plus.
• Certifications (Preferred)
  • Salesforce Administrator or Sales Cloud Consultant.

Roles & Responsibilities

• Testing & Quality Assurance
  • Develop and execute test plans, test cases, and test scripts for Salesforce Sales Cloud features and CTI integrations.
  • Perform functional, regression, integration, and UAT testing.
  • Validate workflows, automation, and security settings within Salesforce.
  • Test CTI functionality including call routing, screen pops, and softphone integration.
• Defect Management
  • Identify, document, and track defects using tools like Jira or similar.
  • Collaborate with developers and admins to resolve issues promptly.
• Business Process Validation
  • Ensure Salesforce configurations align with business requirements.
  • Validate data integrity and system performance post-deployment.
• Documentation & Reporting
  • Maintain detailed test documentation and provide regular QA status reports.
  • Create and update test cases for new features and enhancements.