Salesforce QA Tester

ClifyX, INC

Frederick, MD

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JOB DETAILS

SKILLS

Acceptance Testing, Atlassian JIRA, Automation, Bug Tracking/Defect Management, Business Development, Business Processes, Call Routing, Cloud Computing, Computer Telephony Integration (CTI), Data Modeling, Data Quality, Functional Testing, Integration Testing, Problem Solving Skills, Process Validation, Quality Assurance, Regression Testing, Sales, Salesforce.com, Screen Pops, Test Automation, Test Case, Test Plan/Schedule, Test Scripts, Testing

LOCATION

Frederick, MD

POSTED

23 days ago

Job Description
Salesforce QA Tester (Sales Cloud & CTI)

Technical Skills
- 3+ years of QA experience with Salesforce Sales Cloud.
- Hands-on experience testing CTI integrations
- Familiarity with Salesforce declarative features and data model.
- Experience with QA Automation tools is a plus.
Certifications (Preferred)
- Salesforce Administrator or Sales Cloud Consultant.

Roles & Responsibilities

Testing & Quality Assurance
- Develop and execute test plans, test cases, and test scripts for Salesforce Sales Cloud features and CTI integrations.
- Perform functional, regression, integration, and UAT testing.
- Validate workflows, automation, and security settings within Salesforce.
- Test CTI functionality including call routing, screen pops, and softphone integration.
Defect Management
- Identify, document, and track defects using tools like Jira or similar.
- Collaborate with developers and admins to resolve issues promptly.
Business Process Validation
- Ensure Salesforce configurations align with business requirements.
- Validate data integrity and system performance post-deployment.
Documentation & Reporting
- Maintain detailed test documentation and provide regular QA status reports.
- Create and update test cases for new features and enhancements.

About the Company

ClifyX, INC

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